Transport CanadaMedium Risk
2020 FORD EXPLORERTransport Canada Recall #2023018
The official notice
Defect
On certain vehicles equipped with a 360-degree camera, a software problem could cause the rearview camera image to not appear on the SYNC display screen. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.
Safety Risk
A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Remedy
Ford will notify owners by mail and instruct you to take your vehicle to a dealer to update the image processing module (IPMB) software.
39,978 vehicles affectedMfr ref: 23S02Updated June 10, 2026