Transport CanadaMedium Risk
2019 MERCEDES-BENZ E CLASSTransport Canada Recall #2022263
The official notice
Defect
On certain vehicles equipped with the emergency calling (eCall) system, the SIM card for the communications module could disable itself. If this happens, the eCall system would not work properly when there is a crash or when the SOS button is pressed.
Safety Risk
If the eCall system does not work in an emergency situation, there could be a delay in response from emergency services.
Remedy
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
49,728 vehicles affectedMfr ref: 5498816Updated June 10, 2026