The official notice
Defect
On certain vehicles, the recall repairs completed by a Ford dealer during recall 23S48 (Transport Canada recall no. 2023-477) may not have been done correctly. As a result, a second repair is required. On certain vehicles equipped with a 360-degree camera, a software problem could cause the rearview camera image not to appear on the SYNC display screen. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.
Safety Risk
A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Remedy
Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the rearview camera software.