The official notice
Defect
On certain vehicles equipped with a 360-degree camera, a software problem could cause the rearview camera image not to appear on the SYNC display screen. Canadian regulations require the rearview image to display when the vehicle is reversing. Note: This recall replaces Transport Canada recall no. 2023-477. Vehicles that were repaired under that recall don't require this repair.
Safety Risk
A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Remedy
Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the rearview camera, and modify the camera wire retention as necessary. Some Transit models will also require a software update.