3 recalls across 3 model years
The Mercedes-Benz GLC 350 has 3 recalls affecting 2018-2020 model years, all involving the automatic emergency call (eCall) system that can fail to connect occupants with emergency services after a crash, potentially delaying help or sending responders to the wrong location.
Across 2018-2020 models, the eCall system is affected by two distinct failure modes. On 2018-2020 vehicles, the system can malfunction in a way that sends emergency responders to an incorrect location following a crash. On 2019-2020 models, a separate issue can disable the system entirely, preventing any connection to the emergency call center when the vehicle detects a collision. The 2019 model year is subject to both of these conditions.
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