3 recalls across 3 model years
The Mercedes-Benz GLC 350 has 3 recalls covering 2018–2020 model years, all involving the automatic emergency call system, which can fail to connect occupants with emergency services or transmit the wrong location after a crash, delaying first responders.
All three recalls affect the same eCall system across the 2018–2020 model years. On 2018–2020 vehicles, the system can malfunction and send emergency responders to an incorrect location following a crash. On 2019–2020 models, separate issues can disable the system entirely, preventing any connection to the emergency call center when a crash occurs.
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