These two recalls describe the same underlying defect and should be treated as one issue.
The 2020 Mercedes-Benz GLC 350 has 2 recalls, both related to the automatic emergency call system that can fail to connect with emergency services after a crash.
The eCall system, which is designed to automatically alert emergency responders when a crash occurs, may either fail to work entirely or transmit the wrong vehicle location. Either outcome can delay emergency response after a collision.
At a glance
What can fail
A software error in the communication module's SIM card can prevent mobile network connection, which disables the emergency call (eCall) system.
What the fix does
The communication module software will be updated at no cost through an over-the-air update or by a dealer.
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Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module software may fail to send your vehicle's correct location to emergency services when the eCall system activates during a crash.
What the fix does
A dealer will update the communication module software, or the update will be sent over-the-air, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
