This page covers 1 recall and 120 owner complaints for the 2019 Ford Fusion Energi.
Electrical system complaints dominate the 2019 Ford Fusion Energi's complaint profile by a wide margin. The overwhelming majority of reports center on the high-voltage battery, with owners describing failures that leave the battery inoperable, prevent charging entirely, and trigger the check engine light. Several owners report being told replacement batteries are on backorder with wait times stretching a year or more, leaving vehicles sitting unrepaired for extended periods. A smaller cluster of owners notes related symptoms alongside the battery issue, including inoperative heated seats and inability to use DC fast charging. The fuel/propulsion and engine categories trail far behind in volume. The high-voltage battery failure and the parts availability problem surrounding it are the consistent thread running through the majority of complaints filed for this model year.
120
Total Complaints
2
Fire-Related
1
With Injuries
By System
At a glance
What can fail
The high voltage electrical system may not adequately protect against direct and indirect contact with high voltage sources during normal vehicle operation.
What the fix does
Dealers will install a protective cover over the high voltage fuses at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
