The 2021 Mercedes-Benz AMG CLA35 has 4 recalls, the most serious involving the automatic emergency call system, which can either fail to connect to emergency services or transmit the wrong location after a crash.
The eCall issues mean that in a collision, the system may not summon help at all or may send responders to the wrong place, delaying medical assistance when it matters most. On the visibility side, two recalls address the rearview camera. A software issue in the MBUX multimedia system can cause the display to go black or reboot when the car is started, leaving the driver without a rear view when reversing. A separate software error can also cause the rearview camera image to simply not appear on screen when backing up. Both problems reduce the driver's ability to see what is behind the vehicle, raising the risk of a collision with a pedestrian, object, or other vehicle.
At a glance
What can fail
A software error in the communication module's SIM card can prevent mobile network connection, which disables the emergency call (eCall) system.
What the fix does
The communication module software will be updated at no cost through an over-the-air update or by a dealer.
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Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error prevents the rearview camera from displaying the backup image on the screen.
What the fix does
Dealers will update the rearview camera software at no cost to restore the backup image display.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The MBUX multimedia system software may cause the display to go black or restart after startup, preventing the rearview camera image from displaying properly.
What the fix does
A dealer will update the multimedia system software, or you can receive the update over-the-air, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module software may fail to send your vehicle's correct location to emergency services when the eCall system activates during a crash.
What the fix does
A dealer will update the communication module software, or the update will be sent over-the-air, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
