These two recalls describe the same underlying defect: the automatic emergency call (eCall) system may fail to work correctly after a crash. In one case, the system can transmit the wrong location to emergency responders; in the other, it may fail to connect at all, delaying help from reaching the scene.
The 2020 Mercedes-Benz SLC 300 has 2 recalls, both involving the automatic emergency call system that can either send rescuers to the wrong location or fail to connect entirely after a crash.
At a glance
What can fail
A software error in the communication module's SIM card can prevent mobile network connection, which disables the emergency call (eCall) system.
What the fix does
The communication module software will be updated at no cost through an over-the-air update or by a dealer.
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Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module software may fail to send your vehicle's correct location to emergency services when the eCall system activates during a crash.
What the fix does
A dealer will update the communication module software, or the update will be sent over-the-air, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
