The 2019 Mercedes-Benz GLE 350 has 2 recalls, both affecting the automatic crash notification system that is supposed to contact emergency services after a collision.
The two recalls cover related but distinct failures in the eCall system. In one case, the system can become disabled entirely, meaning it cannot reach the emergency services call center after a crash. In the other, the system may transmit the wrong location to emergency responders, sending help to the incorrect place. Both failures can delay medical or rescue assistance following a collision.
At a glance
What can fail
A software error in the communication module's SIM card can prevent mobile network connection, which disables the emergency call (eCall) system.
What the fix does
The communication module software will be updated at no cost through an over-the-air update or by a dealer.
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Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module software may fail to send your vehicle's correct location to emergency services when the eCall system activates during a crash.
What the fix does
A dealer will update the communication module software, or the update will be sent over-the-air, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
