The 2019 Mercedes-Benz GLS450 has 2 recalls, both involving the automatic emergency call system that contacts first responders after a crash.
In one case, the eCall system can fail entirely, leaving occupants unable to reach emergency services when it matters most. In the other, the system may send responders to the wrong location after a crash, delaying help from arriving. Both issues affect the same core function: getting emergency services to the vehicle quickly after a collision.
At a glance
What can fail
A software error in the communication module's SIM card can prevent mobile network connection, which disables the emergency call (eCall) system.
What the fix does
The communication module software will be updated at no cost through an over-the-air update or by a dealer.
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Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module software may fail to send your vehicle's correct location to emergency services when the eCall system activates during a crash.
What the fix does
A dealer will update the communication module software, or the update will be sent over-the-air, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
