NHTSA (USA)High Risk
At a glance
What can fail
The right side frame member may lack proper reinforcement, which weakens the structural integrity of the third-row seats.
This page covers 7 recalls and 16 owner complaints for the 2023 Mercedes-Benz Sprinter 2500.
Powertrain and engine behavior make up the bulk of what 2023 Sprinter 2500 owners report. The most recurring theme involves throttle response failing entirely, owners describe pressing the accelerator and getting nothing, sometimes called a "dead pedal," often accompanied by the engine dropping to unusually low idle speeds around 400 rpm. When this happens, the vehicle also stops responding to throttle input, which owners report occurring in traffic and intersections, not just parking lots. A separate cluster of complaints touches on the fuel and propulsion system, though the symptoms described overlap with the throttle and idle issues rather than forming a clearly distinct pattern. One owner reports a vehicle rolling backward after being placed in park on a mild slope, and another describes a factory-supplied jack with a visibly defective base that wobbled unsafely during first use, both appear to be isolated reports rather than recurring themes across the complaint set.
16
Total Complaints
By System
The 2023 Mercedes-Benz Sprinter 2500 has 7 recalls, the most serious involving electrical wiring and suspension faults that can cause loss of drive power, loss of steering control, or fire.
Two wiring recalls cover related electrical dangers: a loose 12-volt ground connection can overheat and cut drive power, and the main wiring harness can chafe against the driveshaft, short circuit, and simultaneously knock out drive power, power steering, and brake control. On the suspension side, a front left strut bolt that is not properly secured can cause the steering to fail, and rear axle U-bolts that lack full strength can let the rear axle shift out of position, making the vehicle difficult to control.
Three structural recalls round out the list. A partition wall may be missing mounting bolts and can break free in a crash, raising the risk of injury to anyone behind it. Windows and interior lashing rails may not be properly bonded to the body, meaning a window can detach in a crash and cargo secured to the lashing rails can come loose. There is also a concern with the right longitudinal frame member, which may lack proper reinforcement, weakening the structure that supports third-row seats and reducing their ability to protect occupants in a crash.
At a glance
What can fail
The right side frame member may lack proper reinforcement, which weakens the structural integrity of the third-row seats.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What the fix does
Dealers will inspect and repair the frame as needed at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The spring U-bolts that hold the rear axle in place may be weakened from improper heat-treatment during manufacturing. This weakness can allow the rear axle to shift out of its proper position.
What the fix does
Dealers will replace the spring U-bolts with properly treated parts at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A 12-volt ground connection may not be properly secured, causing it to overheat and result in loss of drive power.
What the fix does
Dealers will inspect and repair the 12-volt ground connection as needed at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The main wiring harness may rub against the drive shaft, causing it to short circuit and potentially result in loss of drive power, power steering, and brake system control.
What the fix does
Dealers will inspect how the main wiring harness is routed and reposition it as needed to prevent contact with the drive shaft.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The partition wall separating the cab from the cargo area may be missing bolts, which could cause it to detach during a crash.
What the fix does
Dealers will inspect the partition wall and secure any loose bolts at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The front left suspension strut bolt may not be properly secured, which can cause loss of steering control.
What the fix does
Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The topcoat paint formula may not bond windows and interior lashing rails securely to the vehicle body.
What the fix does
Dealers will inspect paint adhesion and repair as needed at no cost. Vehicle repurchase may be offered depending on damage extent.
Summarized — see the official notice for exact wording, dates, and contacts.