NHTSA (USA)Medium Risk
At a glance
What can fail
A faulty memory chip in the rearview camera can cause the display image to freeze.
What the fix does
Dealers will replace the rearview camera at no cost.
The 2015 Mercedes-Benz Metris has 3 recalls, the most serious being two drivetrain and steering issues: electric power steering can cut out without warning, and a loose transmission mount can damage the driveshaft and cause the vehicle to lose drive power.
When the electric power steering assist drops out, the steering wheel becomes significantly harder to turn, especially at low speeds or in tight maneuvers where the driver depends on it most. On the drivetrain side, a transmission mount that was not properly tightened can shift under load, wearing against the driveshaft until it fails and leaves the vehicle unable to accelerate. The third recall involves the rearview camera: a faulty memory chip can cause the camera display to freeze on a still image rather than showing a live feed while backing up, meaning the driver may be looking at a snapshot of what was behind the van moments earlier rather than what is actually there now.
At a glance
What can fail
A faulty memory chip in the rearview camera can cause the display image to freeze.
What the fix does
Dealers will replace the rearview camera at no cost.
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Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The transmission support bolts may not have been properly tightened to the vehicle body, which could cause damage to the driveshaft.
What the fix does
Dealers will inspect the transmission support mounting bolts, replace them if needed, and tighten them securely at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The electrical power steering control unit contains contact pins that were improperly welded during manufacturing, which can cause the power steering system to malfunction.
What the fix does
Dealers will replace the electric power steering rack at no cost to you once parts become available.
Summarized — see the official notice for exact wording, dates, and contacts.