NHTSA (USA)Medium Risk
This page covers 22 recalls and 79 owner complaints for the 2020 Mercedes-Benz Sprinter 2500.
The 2020 Sprinter 2500 sees its heaviest complaint concentration in the powertrain and engine, with forward collision avoidance rounding out the top three reported systems. On the powertrain side, owners describe transmission shift module failures that leave the van unable to shift gears, including getting stuck unable to select neutral or park, situations that have left drivers stranded in parking lots and at fuel stations. Engine complaints center on sudden, complete power loss during highway driving, with some owners reporting this happening more than once on the same vehicle across different mileage points. Forward collision avoidance complaints suggest the system can activate unexpectedly or behave inconsistently. A handful of isolated reports mention a rearview camera failing to display an image while reversing, and at least one report describes a smoke and heating-related event traced to the engine compartment after extended idling.
79
Total Complaints
3
Crash-Related
1
Fire-Related
By System
The 2020 Mercedes-Benz Sprinter 2500 has 22 recalls, the most serious involving a propeller shaft bearing that can loosen and reduce steering control, and if a crash occurs, can pierce the fuel tank and cause a fire.
Two other fire-related concerns round out the most critical issues: fuel line clamps can loosen and leak fuel near ignition sources, and brake fluid can seep into the electric parking brake housing, allowing air into the hydraulic system and causing the brake pedal to travel further than expected before stopping the vehicle. A software error in the park lock system can allow the van to roll after being shifted into Park, and a separate transmission parking pawl defect on models with a manual parking brake and 7-speed automatic can also result in unexpected rollaway.
On the structural side, the partition wall may be missing bolts and can break free in a crash, and the longitudinal frame members may lack fasteners, reducing stability and weakening third-row seat mounts. Brake hoses on the front and rear axles can leak fluid over time and reduce braking effectiveness. The power steering return line hose can detach and cause a sudden loss of steering assist. On models with swivel seats, wiring routed through the seat frame can be damaged, causing side airbags to fire unexpectedly or fail in a crash. The optional electric sliding door may have an incorrect auxiliary lock that lets the door shift too far outward in a crash.
Several electrical and visibility recalls cluster together: rearview cameras can display a blank image or fail to appear within the required time when reversing, the instrument
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
At a glance
What can fail
The instrument cluster brightness cannot be adjusted and may appear too bright under certain lighting conditions, failing to meet federal display standards.
What the fix does
Dealers will update the instrument cluster software at no cost to restore proper brightness adjustment functionality.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The lengthwise frame members lack reinforcement fasteners, which reduces vehicle stability and weakens the structural integrity of third-row seats.
What the fix does
Dealers will inspect the frame members and repair them as needed at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The partition wall separating the cab from the cargo area may be missing bolts, which could cause it to detach during a crash.
What the fix does
Dealers will inspect the partition wall and secure any loose bolts at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The propeller shaft bearing connection to the crossmember can loosen, which reduces your ability to control the vehicle.
What the fix does
Dealers will inspect the crossmember and replace it if needed, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The instrument cluster may fail to display any information when you start the vehicle.
What the fix does
Dealers will update the instrument cluster software at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The guide bushing on the parking pawl may wear out over time, preventing the parking brake from fully engaging and allowing the vehicle to roll away.
What the fix does
Dealers will update the software in the electronic stability, transmission control, direct select, and electronic ignition switch control units at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the communication module's SIM card can prevent mobile network connection, which disables the emergency call system.
What the fix does
The communication module software will be updated for free through an over-the-air update or by a dealer.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error may prevent the rearview camera from displaying the backup image on the screen.
What the fix does
Dealers will update the rearview camera software at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the park lock system may allow the vehicle to move after shifting to Park without the parking brake engaged.
What the fix does
Dealers will update the electronic stability program control unit software at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The MBUX multimedia system software may cause the display to stay black or restart after you start the vehicle, preventing the rearview camera image from displaying properly.
What the fix does
A dealer will update the multimedia system software, or you'll receive an over-the-air update, at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Front seat wiring harnesses may be routed incorrectly and get caught or damaged by the swivel seat frame mechanism.
What the fix does
Dealers will reposition and secure the wiring harness mounting clip to the correct location.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Front door hinge screws may not be properly tightened, potentially affecting door security and function.
What the fix does
Dealer will inspect front door hinge screws and tighten them as needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The hydraulic power steering return line hose can detach, causing hydraulic fluid to leak and loss of power steering function.
What the fix does
Dealers will install a screw-type clamp on the hose to secure it and prevent detachment.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The dashboard display screen may be too bright and cannot be adjusted in certain lighting conditions, making it difficult to read.
What the fix does
Dealers will update the instrument cluster software at no cost to restore proper brightness control and adjustability.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The bolt and washer holding the brake pedal to the bearing block may loosen and fall off, causing brake lights to stay on even when you're not pressing the brake pedal.
What the fix does
Dealers will install an additional retaining ring on the brake pedal's bearing bracket to secure it properly, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The auxiliary lock on the electric sliding door may be the wrong type, which could fail to prevent door ejection in a crash.
What the fix does
Dealers will convert the electric sliding door to manual operation at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The rearview camera image may take longer than 2 seconds to display when backing up, or an emergency call pop-up window may block the rearview image if the eCall system activates while in reverse.
What the fix does
Dealers will install a software update to fix the rearview camera display timing and pop-up window behavior at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module software may fail to send your correct vehicle location to emergency services when the automatic emergency call system activates after a crash.
What the fix does
Dealers will update the communication module software for the emergency call system at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Rear brake calipers may leak brake fluid into the electric parking brake housing, allowing air to enter the hydraulic brake system.
What the fix does
Rear brake calipers will be replaced at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The hydraulic hoses that return fluid from the power steering system may come loose at their connection points during normal driving, causing steering fluid to leak out.
What the fix does
Dealers will inspect the power steering return line connections and tighten or repair them as needed at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The outer covering of brake hoses on the front and rear axles may have been damaged during manufacturing, potentially affecting brake system function.
What the fix does
Dealers will inspect the brake hoses on front and rear axles and replace any damaged hoses at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Fuel line clamps may loosen, allowing fuel to leak from the fuel system.
What the fix does
Dealers will inspect fuel hose clamp connections and tighten or replace them as needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
