NHTSA (USA)Medium Risk
At a glance
What can fail
The rearview camera may fail to display an image when the vehicle is shifted into reverse.
This page covers 7 recalls, 19 owner complaints and NHTSA crash-test ratings for the 2024 Polestar Polestar 2.
5/5 Overall
NHTSA 5-Star Safety Rating
The dominant complaint pattern for the 2024 Polestar 2 centers on the backup camera system, which accounts for the majority of reports filed for this model year. Owners consistently describe the rear camera failing to display when shifting into reverse, with the screen showing a "camera temporarily unavailable" message that persists even after cycling through gears. Several owners report that a software update issued to address the problem either failed to resolve it or introduced new issues with other vehicle systems. A smaller cluster of reports involves visibility, specifically the climate and defrost controls becoming unresponsive, leaving windows fogged with no way to clear them. A single report describes a rear tire experiencing sudden tread separation at highway speed with no prior warning from the tire pressure monitoring system.
19
Total Complaints
1
Crash-Related
2
With Injuries
By System
The 2024 Polestar 2 has 7 recalls, the most serious being a brake failure risk: under certain conditions, including coasting downhill using One Pedal Drive, the vehicle can lose braking function entirely, with no warning to the driver.
A separate software fault can also cause a complete loss of brakes under certain driving conditions, and prior repair attempts did not fully resolve the issue across all affected vehicles. On the occupant protection side, the driver's side far-side airbag module may have improperly crimped clamps, which can cause the airbag to deploy incorrectly in a crash and fail to cushion the driver as intended. There is also a concern with the driver's seat itself: mounting bolts may not have been tightened to the correct torque at the factory, and they can work loose over time, allowing the seat to shift or detach in a crash and leaving the driver without proper support against the seatbelt and airbag. Rear visibility rounds out the remaining recalls, with multiple filings describing the same underlying problem: the rearview camera image can fail to appear when the vehicle is shifted into reverse, leaving the driver with no view of what is directly behind the car while maneuvering.
At a glance
What can fail
The rearview camera may fail to display an image when the vehicle is shifted into reverse.
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Driver Assistance
Ratings from NHTSA's New Car Assessment Program (NCAP). Based on 2 tested variants; worst-case ratings shown.
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What the fix does
Dealers will install a software update at no cost to restore rearview camera display function.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
While coasting downhill with One Pedal Drive engaged, the vehicle may lose braking ability in certain driving conditions.
What the fix does
A free over-the-air software update fixes the issue. Do not use One Pedal Drive until the update is installed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software issue may cause the brakes to stop working in certain conditions.
What the fix does
Polestar will send a wireless software update to fix the brake control module, or you can visit a dealership for the update.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The rearview camera image may not appear on the screen when the vehicle is placed in reverse.
What the fix does
Dealers will update the vehicle software at no charge to restore rearview camera display functionality.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The clamps on the driver's side inner far side air bag module may be improperly crimped, which can cause the air bag to deploy incorrectly.
What the fix does
Dealers will replace the driver's side inner far side air bag module at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The bolts securing the driver's seat may not be tight enough. They could loosen over time, causing the seat to shift or detach during a crash.
What the fix does
A dealership will inspect the driver's seat bolts and tighten them if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The infotainment system software may fail to display the rearview camera image, affecting rear visibility.
What the fix does
Polestar will update the infotainment software over-the-air at no cost to restore camera display.
Summarized — see the official notice for exact wording, dates, and contacts.
