This page covers 6 recalls, 27 owner complaints and EPA fuel economy for the 2015 Ram Promaster City.
24 mpg combined
9.8 L/100km
Special Purpose Vehicle 2WD
Fuel economy data from fueleconomy.gov (EPA / U.S. Dept. of Energy). Annual cost based on 15,000 mi/yr at 55% city driving and current fuel prices. MPG is U.S. gallons; L/100km converted.
Powertrain complaints dominate the 2015 Ram ProMaster City's complaint record, with transmission behavior being the most consistently described problem. Owners frequently report the transmission dropping into neutral unexpectedly while driving, sometimes at highway speeds, leaving the accelerator unresponsive until the vehicle is restarted. Several owners describe the "Service Hill Holder" warning appearing on the dash alongside transmission and check engine lights, often accompanied by rough shifting or a failure to engage gears properly. A recurring detail is that PCM or transmission control module reprogramming provided only temporary relief, with symptoms returning afterward. Some owners note corroded wiring in the transmission control circuit as an underlying issue. Engine complaints, the second most reported system, include the vehicle shutting down completely while driving and then restarting after a short wait, with multiple warning lights illuminating during these events.
27
Total Complaints
1
Crash-Related
By System
The 2015 Ram ProMaster City has 6 recalls, the most serious being a defective fire extinguisher that may fail to discharge properly, leaving occupants without a functioning suppression tool if a fire breaks out in the vehicle.
A separate electrical issue affects vehicles equipped with a trailer tow lighting control module: a software error can cause the trailer's brake lights to stop working after the first brake application, making the vehicle less visible to following traffic when slowing or stopping. This defect was addressed across multiple filings covering both factory-installed modules and accessory modules sold separately, and prior repair attempts did not fully resolve the issue for all affected vehicles.
The remaining recalls involve an incorrect tire and loading placard. The label on certain vehicles lists the wrong vehicle weight capacity, incorrect tire pressure, wrong occupant count, or incorrectly marks the spare tire size as "None" when a full-size spare is actually present. Relying on that label could lead to overloading the vehicle or running tires at the wrong pressure, both of which can affect handling.
At a glance
What can fail
The fire extinguisher may clog and fail to spray, or require excessive force to use. In some models, the nozzle may separate from the valve assembly with enough force to cause injury and make the extinguisher unusable.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What the fix does
Chrysler will provide a replacement fire extinguisher at no cost. Contact Kidde or Chrysler to arrange the replacement.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The tire placard has incorrect information about vehicle capacity weight, occupant limit, tire pressure, and spare tire size, creating confusion about safe tire use.
What the fix does
Dealers will replace the tire placard with a corrected one at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The tire and loading information label on your vehicle may have incorrect details about weight capacity, number of occupants, tire pressure, or spare tire information.
What the fix does
Dealers will replace the incorrect label with the correct tire and loading information label.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the Trailer Tow Lighting Control Module may prevent trailer brake lights from turning on when you apply the brakes.
What the fix does
Dealers will replace the Trailer Tow Lighting Control Module at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the Trailer Tow Lighting Control Module can prevent trailer brake lights from illuminating when you brake.
What the fix does
Dealers will replace the Trailer Tow Lighting Control Module at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The trailer tow lighting control module may have a software error that causes trailer brake lights to stop working after you first apply the brakes, making the trailer unsafe to tow.
What the fix does
The dealer will replace the trailer tow lighting control module with a corrected version.
Summarized — see the official notice for exact wording, dates, and contacts.
