NHTSA (USA)CriticalPark Outside
At a glance
What can fail
The battery pack control module software can cause the battery pack to overheat and catch fire while the vehicle is parked, even when the engine is off.
This page covers 6 recalls and 79 owner complaints for the 2017 Chrysler Pacifica Plug-In.
The dominant complaint pattern for the 2017 Chrysler Pacifica Plug-In centers on its hybrid powertrain and electrical systems. Owners most frequently report problems with the high-voltage battery pack and charging system, describing failures that leave the vehicle unable to enter drive, trigger check engine or service charging warnings, and in several reports produce burning smells or visible smoldering during or after charging. The electrical system draws the next-highest volume of complaints, with owners describing the vehicle going into a no-start or no-drive condition and dashboard warning lights illuminating without clear cause. The fuel and propulsion system rounds out the top three, with owners reporting the vehicle losing propulsion unexpectedly. Across these categories, a recurring thread is the vehicle becoming undriveable after a charging-related event, often accompanied by warning lights and, in some cases, a burning odor or heat near the battery pack.
79
Total Complaints
1
Crash-Related
5
Fire-Related
3
With Injuries
By System
The 2017 Chrysler Pacifica Plug-In has 6 recalls, the most serious being multiple fire risks: the high-voltage battery pack can catch fire while the vehicle is parked and off, and an overheating 12-volt electrical connection behind the driver's seat can also ignite with the vehicle on or off.
On the propulsion side, components in the power inverter can fail and cut drive power without warning, leaving the vehicle unable to move. A separate issue involves the gas engine failing to restart cleanly after running in electric mode, which can cause unburned fuel to collect in the exhaust catalyst and ignite, or simply leave the vehicle without power. It is worth noting that one of the parked-fire recalls affects vehicles that had already received a prior software repair, meaning that earlier fix did not fully resolve the underlying battery risk. There is also a label recall: the tire placard incorrectly lists the seating capacity as 6 rather than 7 and understates the maximum combined occupant weight, which could lead to overloading.
At a glance
What can fail
The battery pack control module software can cause the battery pack to overheat and catch fire while the vehicle is parked, even when the engine is off.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What the fix does
Dealers will update the battery pack control module software and inspect the battery pack, replacing it if necessary.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The high voltage battery pack control module can malfunction, causing an electrical fire in parked vehicles even when the ignition is off.
What the fix does
Dealers will update the battery control module software and inspect the battery pack, replacing it if necessary.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The 12-volt isolator post behind the driver's seat can develop high resistance, potentially due to contamination or moisture exposure.
What the fix does
Dealers will inspect the isolator post, increase torque, install a waterproof gasket, and replace the post and cables if contamination is found.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
After running in electric-only mode, the gas engine may fail to restart properly, allowing unburned fuel to enter the exhaust catalyst.
What the fix does
Dealers will update the powertrain controller software and inspect or replace the catalytic converter as needed, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The tire placard lists incorrect seating capacity (6 instead of 7 occupants) and combined weight (950 lbs instead of 1,100 lbs).
What the fix does
Dealers will replace the tire placard label at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Diodes in the Power Inverter Module may fail due to overvoltage, preventing the vehicle from moving under its own power.
What the fix does
Dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and Power Inverter Module. The Power Inverter Module will be replaced if needed.
Summarized — see the official notice for exact wording, dates, and contacts.