This page covers 2 recalls and 45 owner complaints for the 2019 Chrysler Pacifica Plug-In.
For the 2019 Chrysler Pacifica Plug-In Hybrid, powertrain and electrical complaints make up the bulk of what owners report. On the powertrain side, owners describe unexpected shutdowns while driving, sometimes accompanied by dashboard warnings telling them to pull over immediately because the vehicle is about to shut off. Several owners report this happening repeatedly over extended periods, with the vehicle restarting after pulling over. The electrical system draws the second-highest complaint volume, with owners describing various faults that dealers have at times been unable to address due to parts availability. The hybrid propulsion system accounts for a smaller but notable cluster of reports, with owners describing concerns about the high-voltage battery and powertrain behavior specific to the plug-in hybrid components. The recurring shutdown warning, appearing mid-drive and requiring the vehicle to be pulled over, shows up across multiple reports as the most consistent symptom owners describe.
45
Total Complaints
By System
The 2019 Chrysler Pacifica Plug-In has 2 recalls, both involving fire risk: the high-voltage battery pack can catch fire while the vehicle is parked with the ignition off, and a 12-volt electrical connection behind the driver's seat can overheat and ignite whether the vehicle is on or off.
Both issues can result in a fire without any warning to the driver, and neither requires the vehicle to be running. Owners of this plug-in hybrid model should confirm both recalls have been addressed through their dealer or by checking their VIN.
At a glance
What can fail
The battery pack may ignite and cause a vehicle fire even when parked with the ignition off.
What the fix does
Dealers will update the battery pack control module software and inspect or replace the battery pack assembly as needed.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The 12-volt isolator post behind the driver's seat can develop high resistance, potentially due to contamination or moisture exposure.
What the fix does
Dealers will inspect the isolator post, increase torque, install a waterproof gasket, and replace the post and cables if contamination is found.
Summarized — see the official notice for exact wording, dates, and contacts.
