This page covers 2 recalls and 58 owner complaints for the 2020 Chrysler Pacifica Plug-In.
Owners of the 2020 Chrysler Pacifica Plug-In report problems spread fairly evenly across the powertrain, electrical system, and engine. The most consistent pattern involves the hybrid system triggering a "vehicle will shut off soon" or "stop safely" warning while driving at highway speeds, followed immediately by loss of motive power, owners describe the accelerator becoming unresponsive and the vehicle coasting to a stop. This happens without warning and has been reported multiple times at 55–70 mph. Electrical system complaints overlap with this, including hybrid system warning messages and speed limitation alerts appearing while in motion. A separate recurring issue involves the second-row captain's chairs, where owners report the seat back losing its latch and swinging freely, several note discovering the failure only after removing a child seat.
58
Total Complaints
3
Crash-Related
1
With Injuries
By System
The 2020 Chrysler Pacifica Plug-In has 2 recalls, both involving fire risk: the high-voltage battery pack can catch fire while the vehicle is parked with the ignition off, and a 12-volt electrical connection behind the driver's seat can overheat and ignite, whether the vehicle is on or off.
Both issues can result in a fire without any warning to the driver, and neither requires the vehicle to be running for the risk to be present.
At a glance
What can fail
The battery pack may ignite and cause a vehicle fire even when parked with the ignition off.
What the fix does
Dealers will update the battery pack control module software and inspect or replace the battery pack assembly as needed.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The 12-volt isolator post behind the driver's seat can develop high resistance, potentially due to contamination or moisture exposure.
What the fix does
Dealers will inspect the isolator post, increase torque, install a waterproof gasket, and replace the post and cables if contamination is found.
Summarized — see the official notice for exact wording, dates, and contacts.
