NHTSA (USA)Critical
At a glance
This page covers 20 recalls, 2359 owner complaints, NHTSA crash-test ratings and EPA fuel economy for the 2014 Jeep Grand Cherokee.
16–24 mpg combined
9.8–14.7 L/100km
Standard Sport Utility Vehicle 4WD
Fuel economy data from fueleconomy.gov (EPA / U.S. Dept. of Energy). Annual cost based on 15,000 mi/yr at 55% city driving and current fuel prices. MPG is U.S. gallons; L/100km converted. Ranges reflect the 3 tested variants for this model year.
4/5 Overall
NHTSA 5-Star Safety Rating
The 2014 Jeep Grand Cherokee draws complaints spread across several systems, with the powertrain and seating among the most frequently mentioned. On the powertrain side, owners of the 3.0L EcoDiesel frequently describe issues with the EGR cooler failing, and some report alternator failures that cause progressive electrical loss and the vehicle dropping into limp mode. The electrical system also generates steady complaints, with owners describing problems ranging from liftgate module malfunctions to water intrusion in the liftgate area affecting component function. The seat complaints are notably specific: owners across multiple reports describe the active headrest deploying unexpectedly without any collision, with broken plastic locking pins identified as the reason the headrest doesn't return to its normal position after the event. That active headrest issue appears consistently enough across complaints to stand out as a pattern owners of this model year commonly encounter.
2,359
Total Complaints
147
Crash-Related
40
Fire-Related
116
With Injuries
By System
The 2014 Jeep Grand Cherokee has 20 recalls, the most serious being fire and stall risks tied to the alternator, which can fail suddenly and either cut engine power without warning or short circuit and ignite.
Several recalls are specific to the 3.0L EcoDiesel engine. The exhaust gas recirculation cooler can crack internally and allow coolant vapor to combust inside the intake manifold, raising the risk of an engine fire. The high-pressure fuel pump can also fail, sending debris through the fuel system, starving the engine of fuel, and cutting drive power unexpectedly. Separately, the crankshaft position sensor tone wheel can delaminate and cause the engine to stall without the ability to restart. The vehicle's infotainment system has a software vulnerability that can allow unauthorized remote control of certain vehicle functions, and a separate software defect can cause the cruise control to maintain or increase speed even when the driver tries to cancel it. On the braking side, the brake booster can corrode and let water in, which may freeze and reduce braking ability; a follow-up recall exists because shields installed to address that issue may not have been fitted correctly. The restraint system can develop an internal fault in its control module, disabling front airbags, side airbags, and seatbelt pretensioners in a crash. The transmission gear selector can give a false indication of being in Park, so the vehicle may roll when the driver exits. Anti-lock brakes and electronic stability control can fail together on some vehicles, reducing the driver's ability to maintain control. Sun visor w
At a glance
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Driver Assistance
Ratings from NHTSA's New Car Assessment Program (NCAP). Based on 4 tested variants; worst-case ratings shown.
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What can fail
The crankshaft position sensor tone wheel may separate into layers, causing the engine to lose synchronization of fuel injector timing and camshaft operation, which can result in engine stall.
What the fix does
Dealers will reprogram the powertrain control module software to restore proper engine operation at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The high-pressure fuel pump in 3.0L diesel engines may fail, causing engine performance changes, fuel leaks, warning lights, or sudden loss of engine power while driving.
What the fix does
The high-pressure fuel pump will be replaced at a dealership. Additional fuel system parts may also be replaced if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The high pressure fuel pump can fail and release debris into the fuel system, which may block fuel flow and cause the engine to stall.
What the fix does
Dealers will replace the fuel pump and inspect and replace other fuel system parts if needed, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The exhaust gas recirculation cooler can crack internally and leak coolant. This may cause low coolant levels or a malfunctioning heater.
What the fix does
Dealers will replace the EGR cooler and inspect and replace the intake manifold if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The EGR cooler may crack, allowing heated vaporized coolant to enter the EGR system. This mixture can combust inside the intake manifold.
What the fix does
Dealers will replace the EGR cooler and inspect and replace the intake manifold if needed, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The crankshaft position sensor tone wheel may separate into layers, causing the engine to lose synchronization between fuel injector timing and camshaft timing, which can result in engine stall.
What the fix does
Dealers will update the engine control software to read the camshaft position signal if the crankshaft position signal is lost, maintaining engine operation.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The engine tone wheel may fail, causing the crankshaft position sensor to lose signal. This can stall the engine and prevent restart.
What the fix does
A dealer will update your powertrain control module software to maintain engine power if the crankshaft position signal is lost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A wiring short circuit can prevent cruise control from disengaging. When engaged, you may not be able to turn it off by braking or using manual controls, causing the vehicle to maintain speed or accelerate unexpectedly.
What the fix does
Dealers will update the engine or powertrain control module software at no cost to fix the cruise control disengagement issue.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The alternator may suddenly stop working, leaving the vehicle without electrical charging.
What the fix does
Dealers will replace the alternator at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The brake booster shield installed in a previous campaign may not be properly secured, potentially allowing water to enter the brake booster and reduce braking ability.
What the fix does
Dealers will inspect the brake booster shield and correct the installation if needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The alternator may suddenly fail in vehicles with electro-hydraulic power steering, 5.7L or 3.6L engines, and 160, 180, or 220 amp alternators.
What the fix does
Dealers will inspect your alternator and replace it if necessary at no charge, based on the part number.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The vehicle may not alert the driver when the door opens while the transmission is not in PARK, potentially allowing the driver to exit while the vehicle is in gear.
What the fix does
Dealers will update the vehicle software to reduce the risk of unintended vehicle movement.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The radio software has security weaknesses that could let unauthorized people access some vehicle control systems through a network connection.
What the fix does
A software update will be installed via USB drive (mailed free, downloadable, or installed at a dealer) to close the security vulnerability.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A fault in the Occupant Restraint Control module may cause the airbag warning light to come on and disable the frontal airbags, seatbelt pretensioners, and side airbags.
What the fix does
The dealer will replace the Occupant Restraint Control module.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wiring for the vanity lamp in the sun visor may short circuit after a service repair is performed.
What the fix does
Dealers will inspect and repair any damaged wiring and install a new sun visor with properly routed wire, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The brake booster's center shell can corrode, allowing water to enter and potentially reducing braking performance.
What the fix does
Dealers will test the booster for vacuum pressure, install a water diverter shield, or replace the booster if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Computer communications can be disrupted and alternator ground wires may loosen, causing warning lights to flash randomly, instrument cluster to go dark, and anti-lock brakes and stability control to stop working.
What the fix does
Dealers will update the anti-lock brake and instrument cluster software and tighten the alternator ground wire at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The instrument cluster may randomly light up warning lights or lose illumination entirely. This can also affect the ABS and stability control systems, potentially reducing steering control.
What the fix does
Dealers will reprogram the ABS and instrument cluster modules and tighten the alternator ground connection.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The LED parking lamp in the headlamp may turn off unintentionally due to a software issue in the vehicle's central body controller, reducing visibility to other drivers and pedestrians.
What the fix does
Dealers will update the central body controller software to prevent the parking lamp from turning off.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Electrical spikes when switching between daytime running lights and parking lights may cause parking lamps to turn off, making the vehicle non-compliant with federal lighting safety standards.
What the fix does
Dealers will update the Central Body Controller software at no charge to prevent the electrical spikes from affecting the parking lamps.
Summarized — see the official notice for exact wording, dates, and contacts.
