This page covers 6 recalls and 22 owner complaints for the 2019 Mercedes-Benz Cla 250.
Complaints for the 2019 Mercedes-Benz CLA 250 center most heavily on engine and fuel system issues. Owners report fuel rail leaks leading to engine shutdown, and separately describe strong gasoline fumes entering the cabin while driving. The fume complaints appear across multiple reports, with owners noting the smell becomes noticeable quickly inside the vehicle. Wheel and body-related complaints make up the next cluster, including at least one report of a sunroof acrylic panel detaching at highway speed. Communication system complaints round out the smaller categories. The check engine light triggering is mentioned in isolation without additional detail. The fuel leak and cabin fume pattern is the clearest recurring theme across this complaint set.
22
Total Complaints
2
Crash-Related
2
With Injuries
By System
The 2019 Mercedes-Benz CLA 250 has 6 recalls, the most serious involving a front roof panel that can detach from the vehicle and become a road hazard for other drivers.
Two separate recalls cover this roof panel issue: one affects vehicles where the original bonding may have deteriorated, and a second targets vehicles where a prior repair attempt failed to bond the panel correctly. The result in both cases is the same — the panel can come loose while driving. Three recalls address the emergency call system, which can fail in ways that either prevent the vehicle from reaching an emergency services call center at all or send responders to the wrong location after a crash, delaying help when it is needed most. There is also a door latch concern specific to this model year: the right-side door locks may not have been properly made, leaving those doors unable to open from the outside, which complicates rescue efforts after a crash.
At a glance
What can fail
The front roof panel between the windshield and panoramic sunroof may have been improperly bonded during a prior repair, causing the panel to detach from the vehicle.
What the fix does
Dealers will replace the front roof panel at no charge to you.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the communication module's SIM card can prevent mobile network connection, which disables the emergency call (eCall) system.
What the fix does
The communication module software will be updated at no cost through an over-the-air update or by a dealer.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The front roof panel between the windshield and panoramic sunroof may not be properly bonded to the vehicle from a previous repair, risking separation.
What the fix does
The dealer will remove and replace the front roof panel using proper bonding materials and procedures at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module may have been turned off during service, disabling the Emergency Call function that connects your vehicle to emergency services.
What the fix does
Dealers will inspect the communication module and reactivate it if needed, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module software may fail to send your vehicle's correct location to emergency services when the eCall system activates during a crash.
What the fix does
A dealer will update the communication module software, or the update will be sent over-the-air, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The right side door locks may not have been properly manufactured, which could prevent the right side doors from being opened from outside the vehicle.
What the fix does
Dealers will replace the right side door locks at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
