This page covers 11 recalls and 19 owner complaints for the 2020 Mercedes-Benz Cla 250.
For the 2020 Mercedes-Benz CLA 250, the most consistent pattern in owner complaints involves the backup camera system. Owners frequently report the camera displaying briefly when reverse is selected before cutting to a black screen or returning to the home display, sometimes accompanied by an on-screen error message. A related complaint involves the trunk or rear hatch failing to close properly, which owners connect to the same camera housing area. The fuel and propulsion system draws the next-highest complaint volume, with owners describing engine hesitation or jerking during driving, oil levels reading above normal, and persistent check engine lights that return even after dealer visits. The electrical system accounts for a smaller cluster, including reports of windshield wipers activating on their own without rain present and without any warning on the instrument cluster.
19
Total Complaints
1
Crash-Related
2
With Injuries
By System
The 2020 Mercedes-Benz CLA 250 has 10 recalls, the most serious being a fuel injector leak that can allow gasoline to contact hot engine or exhaust components and start a fire.
The driver's front airbag module may not have been properly secured, which can cause it to misfire or fail to deploy correctly in a crash. On one specific vehicle, a contaminated connection in the electric power steering system can cause steering assist to cut out while driving, requiring significantly more effort to steer. There are also two brake-related concerns: the rear brake pads may not have an inspection gauge or proper owner's manual instructions to check their wear, and undetected worn pads reduce stopping ability. Three separate recalls address the rearview camera, which can display a black screen or fail to show any image when reversing due to software faults in the multimedia system. Two recalls cover the emergency call system, which can fail to connect to emergency services or send responders to the wrong location after a crash. Finally, interior switches and controls may not illuminate properly at night, making them harder to locate while driving.
The official notice
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Safety Risk
A vehicle rollaway increases the risk of a crash or injury.
Remedy
Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning July 31, 2026.
At a glance
What can fail
Your vehicle may lack an inspection gauge for checking rear brake pad wear, and your owner's manual might not explain how to use it. This prevents you from monitoring brake pad condition as required.
What the fix does
A dealer will install an inspection gauge and provide updated manual information about using it at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the communication module's SIM card can prevent mobile network connection, which disables the emergency call (eCall) system.
What the fix does
The communication module software will be updated at no cost through an over-the-air update or by a dealer.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error prevents the rearview camera from displaying the backup image on the screen.
What the fix does
Dealers will update the rearview camera software at no cost to restore the backup image display.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The power supply connection for the electric power steering may be contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
What the fix does
A dealer will inspect and repair the power supply connection as needed at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Manufacturing debris may be trapped between the fuel rail and injectors, potentially causing fuel to leak.
What the fix does
Dealers will replace the fuel rail and fuel injectors at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The MBUX multimedia system software may cause the display to go black or restart after startup, preventing the rearview camera image from displaying properly.
What the fix does
A dealer will update the multimedia system software, or you can receive the update over-the-air, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module may have been turned off during service, disabling the Emergency Call function that connects your vehicle to emergency services.
What the fix does
Dealers will inspect the communication module and reactivate it if needed, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module software may fail to send your vehicle's correct location to emergency services when the eCall system activates during a crash.
What the fix does
A dealer will update the communication module software, or the update will be sent over-the-air, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The instrument cluster software may turn off the lights on certain interior switches (switch bar, overhead controls, steering wheel) when hazard lights are on and the ignition is off.
What the fix does
Dealers will update the instrument cluster software at no cost to restore proper switch illumination.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The driver's side front airbag module may not be properly bolted down, potentially causing it to move or detach during deployment.
What the fix does
Dealers will inspect the driver airbag module and replace it if needed at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
