NHTSA (USA)Low Risk
At a glance
What can fail
The tire load capacity labels on the vehicle are incorrect, showing wrong maximum weight limits that the tires can safely carry.
This page covers 10 recalls and 28 owner complaints for the 2018 Mercedes-Benz Metris.
Tire complaints dominate what owners of the 2018 Mercedes-Benz Metris report, making up roughly half of all filed complaints for this model year. Owners frequently describe premature tire wear and failures tied to what they characterize as inadequate OEM tire fitment, with many reporting out-of-pocket replacement costs. Wheel-related complaints follow at a distance, though the narratives in that category are thin on specific symptoms. Steering draws a small cluster of complaints as well. Outside the tire and wheel categories, a handful of owners report instrument panel failures where safety-feature status stops displaying, with at least one case where a dealer traced the problem to failed brake sensors that were subsequently replaced.
28
Total Complaints
By System
The 2018 Mercedes-Benz Metris has 10 recalls, the most serious involving a brake fluid reservoir that can detach and leak, a fuel hose connection that can loosen and leak fuel near ignition sources, and driveshaft bolts that can fall out and cause the driveshaft to separate.
On the fire and electrical side, a backup battery under the front passenger seat may lack a cover, leaving the terminals exposed so that a dropped piece of metal can short the battery and start a fire. Fuel leaks from the loose hose connections compound that fire risk at the engine.
Steering and visibility each carry their own concerns: the electric power steering assist can shut off without warning, requiring more physical effort to steer, and a faulty memory chip in the rearview camera can freeze the display so the image no longer shows what is actually behind the vehicle. The emergency call system may also transmit the wrong location after a crash, potentially sending responders to the wrong place.
Two lower-severity recalls round out the list. The tire placard on certain vehicles shows an incorrect maximum load figure, which can lead to overloading and tire failure. Certain vehicles also left the assembly plant without a final safety inspection, leaving the condition of safety-critical fasteners and components unverified.
At a glance
What can fail
The tire load capacity labels on the vehicle are incorrect, showing wrong maximum weight limits that the tires can safely carry.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What the fix does
Dealers will install corrected labels on the B-pillar and fuel filler door, and replace tires if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The fuel hoses connecting to the engine may not be securely fastened, potentially causing fuel to leak.
What the fix does
Dealers will inspect the fuel hose connections and replace the clamps and hoses as needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A faulty memory chip in the rearview camera can cause the display image to freeze.
What the fix does
Dealers will replace the rearview camera at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The brake fluid reservoir may be incorrectly mounted, allowing it to detach from the vehicle.
What the fix does
Dealers will inspect and repair the brake fluid reservoir mounting at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The communication module software may fail to send your correct vehicle location to emergency services when the automatic emergency call system activates after a crash.
What the fix does
Dealers will update the communication module software for the emergency call system at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The backup battery compartment under the front passenger seat may lack a cover, leaving the battery exposed when the seat moves forward.
What the fix does
Mercedes-Benz dealers will install covers over the battery compartment at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Vehicles missed final quality inspection at the reassembly plant, leaving safety-related parts and bolt connections unchecked. Unknown safety risks may exist.
What the fix does
Vehicle returns to reassembly plant for complete inspection and any needed repairs at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A sensor inside the electric power steering unit may have been made incorrectly, which could cause the power steering assist to stop working.
What the fix does
Dealers will replace the steering unit at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Some 2018-2019 Mercedes-Benz Sprinter and Metris vehicles skipped the final quality inspection at the plant, leaving safety-critical parts and bolts potentially unchecked.
What the fix does
Dealers will perform the final quality inspection of safety-relevant parts and bolt connections at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The bolts that connect the drive shaft to the automatic transmission flange can loosen, which may cause the drive shaft to separate.
What the fix does
Dealers will replace the transmission flange and securing bolts, and clean the shaft seal at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.