NHTSA (USA)High Risk
This page covers 13 recalls and 23 owner complaints for the 2015 Mercedes-Benz Sprinter 2500.
Complaints for the 2015 Mercedes-Benz Sprinter 2500 are spread thin across 23 reports, with airbags, steering, and vehicle speed control each drawing the same modest volume. The most practically notable pattern involves the vehicle rolling after being shifted into park, multiple owners describe the van moving on its own shortly after parking, in some cases requiring them to get back in and apply the brake. A separate thread involves wheel speed sensor electrical failures that owners say disabled the electronic stability control system, leaving the vehicle without that driving-stability assist under certain conditions. A handful of reports mention fuel odor or visible fuel pooling near the tank. Seat material deteriorating with normal cleaning comes up in isolated reports and doesn't rise to a pattern, but the park-to-roll behavior and stability control loss are the issues owners describe most consistently across this model year.
23
Total Complaints
1
Crash-Related
By System
The 2015 Mercedes-Benz Sprinter 2500 has 13 recalls, the most serious involving both driver and passenger frontal airbag inflators that can rupture and send metal fragments into the cabin, raising the risk of serious injury or death.
Two separate fuel system recalls address the risk of fire: certain vehicles were built without a protective plate and foam ring around the fuel tank, and others are missing a driveshaft catch strap that would prevent a loose driveshaft from puncturing the tank. Both conditions can result in a fuel leak that creates a fire risk. There is also an airbag control unit recall where a missing reinforcement plate and bracket can prevent additional airbags from deploying in a crash.
On the structural side, two related recalls cover a paint defect that can cause windows to peel away from the body in a crash, leaving occupants exposed. Super-high roof models may be missing required crash pads that protect an unbelted front passenger. Some vehicles also have a B-pillar assembly issue that can make doors harder to open after a severe frontal collision.
Other recalls cover a hydraulic power steering return hose that can detach and cause sudden loss of steering assist, as well as foldaway Freedman seats whose backs may not lock in place under crash loads. Custom camper van conversions on this chassis may also have fire extinguishers that fail to function properly. A tire pressure label on certain vehicles overstates the maximum load capacity, which can lead to overloading and tire or axle failure.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
At a glance
What can fail
The hydraulic hoses that return fluid from the power steering system may come loose at their connection points during normal driving, causing steering fluid to leak out.
What the fix does
Dealers will inspect the power steering return line connections and tighten or repair them as needed at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The foldaway seat cushion may not stay locked in the upright position during a crash or sudden stop, potentially allowing it to move.
What the fix does
Freedman will provide and install a repair kit at no cost. Contact Freedman customer service at 1-800-443-4540.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The driver front air bag inflator may explode during a crash due to propellant breakdown from long-term exposure to humidity and temperature changes.
What the fix does
Dealers will replace the driver front air bag module at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The passenger front air bag inflator may break apart instead of inflating normally during a crash due to propellant breaking down over time from heat and moisture exposure.
What the fix does
Dealers will replace the front passenger air bag module at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The fire extinguisher may clog and fail to spray, require excessive force to activate, or have a nozzle that detaches and causes injury.
What the fix does
Dealers will replace the fire extinguisher with a different brand at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The fuel tank lacks a protective plate at the front and a foam ring at the filler neck, which may compromise fuel system integrity in a crash.
What the fix does
Dealers will replace the fuel tank at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The driveshaft catch strap is missing, which allows the driveshaft to come loose and strike the fuel tank.
What the fix does
Dealers will install a driveshaft catch strap at no charge to secure the driveshaft.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The air bag control unit lacks a reinforcement plate and protective bracket. After an initial impact, the unit may stop working, preventing air bags from deploying in a secondary impact.
What the fix does
Dealers will install a reinforcement plate and protective bracket around the air bag control unit at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Certain 2015-2016 Sprinter vans with super-high roofs may lack the required crash pads needed for safety.
What the fix does
Dealers will install the required crash pads at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Multiple paint layers may cause windows to separate from the vehicle during a crash when the outer paint layer peels away from the layer underneath.
What the fix does
Dealers will remove the windows, inspect the paintwork, and repaint the vehicle as needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The paint on the body structure may have a defect where the top layer separates. In a crash, this could cause windows to peel away due to weak adhesion between paint layers, risking injury.
What the fix does
Dealers will repaint the affected areas to restore proper paint adhesion and window attachment.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The tire pressure label lists a maximum load capacity higher than what the vehicle can safely carry.
What the fix does
Dealers will replace the incorrect tire pressure label at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The B-pillar may not have been assembled correctly. In a severe frontal collision, this could make doors harder to open, increasing injury risk.
What the fix does
Dealers will inspect your B-pillar and repair it if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
