NHTSA (USA)High Risk
At a glance
What can fail
The hydraulic hoses that return fluid from the power steering system may come loose at their connection points during normal driving, causing steering fluid to leak out.
What the fix does
This page covers 9 recalls and 13 owner complaints for the 2017 Mercedes-Benz Sprinter 2500.
Steering and electrical complaints make up the bulk of what owners report for the 2017 Mercedes-Benz Sprinter 2500. The steering complaints are the most notable, with owners describing sudden and complete loss of power steering, sometimes accompanied by simultaneous loss of engine power and braking assist, in some cases the vehicle had to be pulled over and restarted before normal function returned. Electrical complaints include a check engine light coming on alongside acceleration hesitation and a NOx sensor fault message. The tire complaint set is thin, a single report describes front tire tread delaminating on Kumho Road Venture TR tires. One additional report describes a mileage discrepancy discovered after a private-party purchase, which falls outside mechanical failure territory entirely.
13
Total Complaints
By System
The 2017 Mercedes-Benz Sprinter 2500 has 9 recalls, the most serious involving both the driver and passenger frontal airbag inflators, which can explode and send metal fragments into the cabin, causing serious injury or death.
Two structural recalls address missing spot welds on the front side wall paneling, where gaps in the welds can reduce the body's ability to protect occupants in a crash. On the steering side, the hydraulic power steering return line hose can detach and leak fluid, causing a sudden loss of power assist and creating a slick surface on the road. The under-vehicle spare tire holder may not be properly secured and can drop the spare onto the road while driving. On certain custom camper van conversions built on this chassis, the fire extinguisher may not function when needed. Two label recalls affect vehicles with folding seats, where an incorrect unloaded vehicle weight label can cause downstream converters to unknowingly build out the van beyond its maximum allowable weight.
At a glance
What can fail
The hydraulic hoses that return fluid from the power steering system may come loose at their connection points during normal driving, causing steering fluid to leak out.
What the fix does
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Dealers will inspect the power steering return line connections and tighten or repair them as needed at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The passenger front air bag inflator may break apart instead of inflating normally during a crash due to propellant breaking down over time from heat and moisture exposure.
What the fix does
Dealers will replace the front passenger air bag module at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The driver front air bag inflator may explode during a crash due to propellant breakdown from long-term exposure to humidity and temperature changes.
What the fix does
Dealers will replace the driver front air bag module at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Spot welds on the front driver and/or passenger side wall panels may be missing, which could reduce the vehicle's structural strength in a crash and increase injury risk.
What the fix does
Dealers will inspect the A-pillars for missing welds and repair them as needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The front side wall may be missing spot welds that connect the door portal to the hinge reinforcements in the A-pillar area, potentially reducing vehicle structural strength in a crash.
What the fix does
Dealers will inspect your vehicle and add any missing spot welds at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Some vehicles with folding seats and a weight capacity under 10,000 lbs have an incorrect unloaded weight label for body builders. Using this wrong weight could allow modifications that exceed the vehicle's maximum safe weight, increasing crash injury risk.
What the fix does
Dealers will replace the label with correct information and verify the vehicle's unloaded weight stays within limits.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The unloaded vehicle weight label on certain Sprinter vans with folding seats may show an incorrect weight, which could lead to overloading.
What the fix does
Dealers will replace the weight label and inspect your vehicle to ensure it is not overloaded.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The fire extinguisher may clog and fail to spray, require excessive force to activate, or have a nozzle that detaches and causes injury.
What the fix does
Dealers will replace the fire extinguisher with a different brand at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The spare tire holder mounted underneath the vehicle may not be properly secured to the frame.
What the fix does
Dealers will lift the spare tire holder and tighten all securing screws as needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
