NHTSA (USA)High Risk
At a glance
What can fail
The bracket that stops the driver's seat backrest from moving too far back may not be installed, affecting seat safety.
What the fix does
The 2022 Mercedes-Benz Tourrider Business has 4 recalls, the most serious being unsecured 120-volt passenger outlets that can detach and deliver an electric shock, along with a missing bracket that allows the driver's seat backrest to fold forward in a crash.
The loose passenger outlets are a cabin electrical hazard: if an outlet pulls free from its mounting, it can expose live contacts and shock anyone nearby. On the driver's seat, a fixate stop bracket on the backrest may not have been installed at the factory, meaning the backrest can collapse forward under crash forces rather than holding the driver in position. Coaches equipped with BraunAbility wheelchair lifts carry a separate concern: the outer barrier on the lift platform can deploy on its own without warning, leaving the platform unable to securely hold a wheelchair and raising the risk of injury to anyone using the lift. There is also a structural safety issue with the roof hatch: the emergency exit handle can break, which could prevent or delay passengers from getting out through the roof in an emergency situation where that exit is needed.
At a glance
What can fail
The bracket that stops the driver's seat backrest from moving too far back may not be installed, affecting seat safety.
What the fix does
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Daimler Coaches will inspect the driver's seat and install the missing bracket if needed, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The roof hatch handle may break, which could prevent the hatch from being opened in an emergency.
What the fix does
The dealer will replace the roof hatch handle at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair lift's outer barrier may deploy unexpectedly on certain 2022-2024 Mercedes Benz Tourrider Business and Premium vehicles with BraunAbility lifts.
What the fix does
Dealers will relocate the ground sensing pressure switch at no cost to fix the barrier deployment issue.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The 120-volt passenger outlets may not be properly secured, which can cause them to detach from the coach.
What the fix does
Dealers will install a cavity socket with a quadruple screw connection to secure the outlets.
Summarized — see the official notice for exact wording, dates, and contacts.