NHTSA (USA)Critical
At a glance
This page covers 19 recalls and 71 owner complaints for the 2014 Ram Promaster.
Powertrain complaints dominate owner reports for the 2014 Ram ProMaster, with transmission failures being the most consistently described problem. Owners report a range of transmission symptoms: loss of reverse with the engine revving high, the vehicle dropping into limp mode, and in a small number of cases, sudden internal transmission failures while driving. Transmission mount failures also come up, with owners describing the mount hardware working loose, leading to collateral damage across nearby components including CV axles, oil pan, and shifter cables. Electrical system complaints are the second most reported area, and many of those trace back to water intrusion, owners describe roof leaks allowing water into the cabin and engine compartment, which then triggers electrical failures and limp mode operation. Suspension complaints round out the top three, though those reports are more scattered in nature.
71
Total Complaints
4
Crash-Related
1
Fire-Related
1
With Injuries
By System
The 2014 Ram ProMaster has 19 recalls, the most serious involving a transmission shift cable that can disconnect and leave the vehicle in an unintended gear, and a stuck accelerator pedal that can cause uncontrolled acceleration.
Both drivetrain issues affect vehicles with the 3.6L engine. On the brake side, certain brake hoses were damaged during assembly and can leak fluid, lengthening stopping distances. Water can also seep in around the in-floor battery cover and door footwell trim, corroding electrical circuits and potentially stalling the engine, disabling the airbags, and knocking out turn signals, brake lights, and reverse lights.
Several recalls involve seating and occupant protection. Vehicles modified with Freedman Go-ES Foldaway seats have a seat back that may not lock into the upright position and can shift forward in a crash. Head restraints on certain vehicles sit too far back and may not adequately limit rearward head movement in a rear-end collision. Labels on the sun visor, dashboard, and in the owner's manual incorrectly describe the airbags as advanced units, which can affect how occupants position themselves relative to the bags.
A software error in the trailer tow lighting control module can prevent trailer brake lights from illuminating. The tire pressure monitoring system may fail to locate individual sensors, masking a genuinely low tire. Certain onboard fire extinguishers may also not function when needed.
At a glance
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What can fail
The transmission shifter cable can separate and disconnect from the transmission, preventing the vehicle from shifting gears as the driver intends and causing the gear lever position to not match the actual transmission gear.
What the fix does
Ram dealers will repair the transmission shifter cable connection at no cost. Contact Prime-Time customer service at 1-574-293-9191 for service scheduling.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The transmission shifter cable can separate and disconnect from the transmission, preventing the vehicle from shifting gears as intended and causing the gear shift lever position to not match the actual transmission gear.
What the fix does
Dealers will replace the transmission shift cable at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The transmission gear shift cable may have been damaged during assembly and could disconnect from the transmission, preventing gear shifts when you move the shift lever.
What the fix does
Replace the transmission shift cable. You'll receive a notification letter with instructions to visit a dealer.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The back seat cushion on Freedman Go-ES foldaway seats may not stay locked in place when rotated from stowed to upright position, especially during a crash or sudden stop.
What the fix does
Freedman will repair the foldaway seats at no cost. Contact Freedman at 1-800-443-4540 or New England at 1-800-886-9247.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The foldaway seat cushion may not lock securely when rotated upright, potentially shifting during crashes or sudden stops.
What the fix does
Dealers will inspect and repair the foldaway seat at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The fire extinguisher may clog and fail to spray, or require excessive force to use. In some models, the nozzle may separate from the valve assembly with enough force to cause injury and make the extinguisher unusable.
What the fix does
Chrysler will provide a replacement fire extinguisher at no cost. Contact Kidde or Chrysler to arrange the replacement.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The owner's manual and sunvisor label incorrectly describe the frontal airbags as 'Advanced Airbags' when they are not. Owners relying on this incorrect information may sit too close to the airbags, increasing injury risk in a frontal crash.
What the fix does
FCA Canada will provide updated owner's manual supplement and replacement sunvisor label correctly identifying the airbags as non-advanced.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Sun visor, dashboard labels, and owner's manuals incorrectly state that frontal driver and passenger advanced air bags are installed, when they are not.
What the fix does
Dealers will correct the sun visor labels, dashboard label, and owner's manual information at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The trailer tow light control module may have a software error that causes trailer brake lights to stop working after you brake once. This makes it unsafe to tow a trailer.
What the fix does
FCA Canada will contact you and replace the trailer tow light control module if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the Trailer Tow Lighting Control Module may prevent trailer brake lights from turning on when you apply the brakes.
What the fix does
Dealers will replace the Trailer Tow Lighting Control Module at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The tire pressure monitoring system may fail to learn sensor locations while driving. The low tire pressure warning light could turn on even with proper tire pressure, or fail to alert you if a tire loses air.
What the fix does
Dealers will update the tire pressure monitoring system software at no cost to reprogram sensor detection.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The head restraint on some vehicles sits too far back from the seat, exceeding the safety standard limit. In a crash, this increased distance could raise injury risk to the occupant.
What the fix does
Dealers will replace the head restraints with compliant ones.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The head restraints may extend too far back from the seat, exceeding the safety standard limit of 55mm, which could reduce their effectiveness in protecting occupants.
What the fix does
Dealers will replace the head restraints at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Water can seep into the battery cover and door footwell area, corroding electrical circuits. This may cause the engine to stall, disable airbags, turn signals, and brake/reverse lights.
What the fix does
Dealer will seal the affected areas, relocate electrical components, and apply dielectric grease to prevent water damage.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Water entering around the in-floor battery cover and door footwell trim can corrode electrical circuits and connections in the footwell area, ignition fuse, and occupant restraint control module.
What the fix does
Dealers will inspect footwell connectors, ignition fuse, and restraint module for corrosion. Corroded parts will be repaired or replaced. Water barriers, protective grease, and relocated fuse will prevent future corrosion.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Brake hoses may have been damaged during assembly and could leak, reducing braking power and increasing stopping distance.
What the fix does
Dealers will inspect your brake hoses and replace any that are damaged.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The accelerator pedal may stick in the wide open position when pushed at an angle, potentially causing unintended acceleration and crash risk.
What the fix does
Dealers will install a revised pedal stopper to prevent the pedal from sticking.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The accelerator pedal may stick in the wide-open throttle position when pushed at certain angles due to interference with the pedal stopper.
What the fix does
Dealers will replace the accelerator pedal stopper with a larger one at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A manufacturing tool may have damaged a brake hose, causing brake fluid to leak from the hose.
What the fix does
Dealers will inspect and replace brake hoses as needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
