NHTSA (USA)Critical
This page covers 17 recalls and 60 owner complaints for the 2015 Ram Promaster.
Owners of the 2015 Ram ProMaster report the most trouble with the engine and powertrain, followed by a notable cluster of electrical complaints. On the engine side, owners frequently describe the check engine light coming on, oil coolant housing leaks, and DEF system warnings that trigger limp mode, where the van limits speed to a crawl until the issue is addressed. Torque converter failures come up repeatedly in powertrain reports, with some owners describing the same part failing multiple times after replacement. Transmission-related complaints include unexpected "Transmission Service" messages appearing while driving, accompanied by the van stalling and refusing to restart. Electrical complaints round out the top three, though they cover a range of symptoms rather than one concentrated issue. Limp mode activation, whether triggered by the DEF system, transmission faults, or engine warnings, is a recurring thread across multiple complaint categories.
60
Total Complaints
1
Crash-Related
1
Fire-Related
By System
The 2015 Ram ProMaster has 17 recalls, the most serious being an ignition switch that can lose electrical contact intermittently, causing the engine to stall and potentially disabling airbags, anti-lock brakes, and electronic stability control at the same time.
Several recalls involve the transmission and drivetrain. A 9-speed automatic transmission wire harness crimp issue and a separate transmission pump rotor defect can each cause an unexpected shift to neutral or a sudden loss of drive power. The transmission shifter cable can also separate from the transmission entirely, leaving the gear selector showing the wrong position and the vehicle free to move unintentionally. A corroded electrical connector near the driver's seat can trigger an unintended shift to neutral or prevent the engine from restarting.
On the fire risk side, the engine cooling fan can seize and cause the fan motor circuit to overheat, raising the risk of a fire. Separately, certain vehicles came equipped with a Kidde fire extinguisher that may not discharge properly when needed.
Two recalls address side curtain airbags that may not deploy correctly in a side impact or rollover, and certain vehicles have incorrect sun visor and dashboard labels that overstate airbag capability, which can affect how occupants position themselves. Foldaway seats installed by aftermarket converters may not lock into the upright position under load, leaving occupants without proper support in a crash. There is also a software defect that can prevent trailer brake lights from illuminating when the brakes are applied.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
At a glance
What can fail
The transmission shifter cable can separate and disconnect from the transmission, preventing the vehicle from shifting gears as the driver intends and causing the gear lever position to not match the actual transmission gear.
What the fix does
Ram dealers will repair the transmission shifter cable connection at no cost. Contact Prime-Time customer service at 1-574-293-9191 for service scheduling.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The transmission shifter cable can separate and disconnect from the transmission, preventing the vehicle from shifting gears as intended and causing the gear shift lever position to not match the actual transmission gear.
What the fix does
Dealers will replace the transmission shift cable at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The engine cooling fan may stall or seize, causing the cooling fan circuit to overheat. This can trigger the Check Engine and Engine Temperature warning lights.
What the fix does
A dealer will replace the engine cooling fan module after you receive a notification letter.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The engine cooling fan can seize, causing the fan motor to overheat.
What the fix does
Dealers will replace the engine cooling fan module at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The back seat cushion on Freedman Go-ES foldaway seats may not stay locked in place when rotated from stowed to upright position, especially during a crash or sudden stop.
What the fix does
Freedman will repair the foldaway seats at no cost. Contact Freedman at 1-800-443-4540 or New England at 1-800-886-9247.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The foldaway seat cushion may not lock securely when rotated upright, potentially shifting during crashes or sudden stops.
What the fix does
Dealers will inspect and repair the foldaway seat at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The fire extinguisher may clog and fail to spray, or require excessive force to use. In some models, the nozzle may separate from the valve assembly with enough force to cause injury and make the extinguisher unusable.
What the fix does
Chrysler will provide a replacement fire extinguisher at no cost. Contact Kidde or Chrysler to arrange the replacement.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Sun visor, dashboard labels, and owner's manuals incorrectly state that frontal driver and passenger advanced air bags are installed, when they are not.
What the fix does
Dealers will correct the sun visor labels, dashboard label, and owner's manual information at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The transmission sensor wire harness may have weak crimps, causing the transmission to unexpectedly shift into neutral while driving.
What the fix does
Dealers will reprogram the transmission control modules and replace the sensor wire harness if needed, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The transmission pump rotor may seize or break, causing loss of transmission pressure and motive power.
What the fix does
Dealers will replace the transmission pump assembly.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the Trailer Tow Lighting Control Module may prevent trailer brake lights from turning on when you apply the brakes.
What the fix does
Dealers will replace the Trailer Tow Lighting Control Module at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
On certain 2.4L engine vehicles, the electrical communication connector on the floor near the driver's seat can corrode, cutting communication to the transmission control module. This may cause the transmission to shift to neutral, loss of engine power, or failure to start.
What the fix does
Dealers will move the communication connector to under the instrument panel and replace any corroded connectors.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
An electrical connector near the driver's seat can get wet and corroded, cutting off signals to the transmission control module. This may cause the transmission to shift into neutral and stay there without warning when you stop.
What the fix does
Dealers will move the connector under the instrument panel where it's protected from water. The repair is free.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The ignition switch electrical contact block may lose electrical connection intermittently, causing loss of engine power and partial or complete failure of airbags, anti-lock brakes, electronic stability control, and dashboard instruments.
What the fix does
Dealers will replace the ignition switch contact holder block to restore proper electrical connection.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The ignition switch may lose electrical contact intermittently, potentially causing power loss while driving.
What the fix does
Dealers will replace the ignition switch contact holder block at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Tape holding the side curtain airbag at the A pillar may interfere with proper airbag deployment during a side impact or rollover.
What the fix does
Dealers will remove the tape from the side curtain airbag.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Side air bag inflatable curtains may not deploy properly due to an installation issue, failing to protect occupants in side-impact crashes.
What the fix does
Dealers will modify the installation of the side air bag inflatable curtains at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
