NHTSA (USA)High Risk
At a glance
This page covers 11 recalls and 56 owner complaints for the 2019 Ram Promaster.
The dominant complaint theme for the 2019 Ram ProMaster centers on the powertrain, which accounts for the largest share of owner reports by a wide margin. Owners most frequently describe transmission-related problems, including slipping, failure to shift into third gear, and rough or delayed engagement, symptoms that in several cases required pulling over and restarting the vehicle to get it moving again. Engine complaints make up the next significant cluster, with owners reporting stalling, rough running, and performance loss. A smaller group of reports mentions engine cooling concerns alongside those driveability issues. A handful of owners also describe an electrical burning smell noticed while driving at various speeds, though that thread appears across fewer reports than the transmission and engine issues.
56
Total Complaints
2
Crash-Related
By System
The 2019 RAM ProMaster has 11 recalls, the most serious being a fire risk from the radiator fan's electrical circuit overheating, and a transmission shifter cable that can disconnect and leave the vehicle in a different gear than the driver intends, raising the risk of an unintended rollaway or crash. The shifter cable issue affects 3.6L-equipped models, and some vehicles in this group were modified as paratransit units.
On the transmission side, there is a separate concern: the park pawl on vehicles with the 62TE transmission may not fully engage when shifted into Park, which can allow the vehicle to roll away if the parking brake is not set.
Several recalls involve modified or upfitted versions of this van. Certain vehicles converted with Freedman Go-ES foldaway seats may have seat cushions that do not lock in place under load, which can allow the seat back to move in a crash. Related to those same conversions, seat belt retractors in some upfitted vans were not set correctly and may not hold an occupant securely in a crash. Separately, some vehicles converted for wheelchair transport have QRT wheelchair restraints that may not hold the chair in place during transit.
The rearview camera on certain vehicles can fail to display a proper image or any image while backing up, reducing visibility behind the vehicle.
At a glance
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
Rollx will inspect and replace the retractors at no cost. Contact Rollx customer service at 1-800-956-6668.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The electrical circuit that controls the radiator fan can overheat, potentially causing the fan to malfunction or fail.
What the fix does
Dealers will replace the cooling fan module and fuse, and provide updated manual documentation and labeling for the power distribution center.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The rearview camera may fail to display an image on the screen or display it incorrectly.
What the fix does
The rearview camera will be replaced at an authorized dealership.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Cracks in the rearview camera's microprocessor may prevent the camera image from displaying properly on the screen.
What the fix does
Dealers will replace the rearview camera at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The transmission parking pawl may not fully engage when shifted to park, potentially allowing the vehicle to roll if the parking brake isn't used.
What the fix does
Dealer will update the powertrain control module calibration software and inspect or replace the transmission or internal transmission parts as needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Debris inside the transmission may prevent the park pawl from fully engaging the park gear, which secures the vehicle when parked.
What the fix does
Dealers will update transmission software and inspect or replace the transmission or its components as needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The transmission shifter cable can separate and disconnect from the transmission, preventing the vehicle from shifting gears as the driver intends and causing the gear lever position to not match the actual transmission gear.
What the fix does
Ram dealers will repair the transmission shifter cable connection at no cost. Contact Prime-Time customer service at 1-574-293-9191 for service scheduling.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The seat belt retractor block out zone may not be set correctly, which could prevent the seat belt from properly securing an occupant.
What the fix does
Dealers will replace the seat belt retractors at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The seat belt retractor block out zone may not be set correctly, which could prevent the seat belt from properly securing an occupant.
What the fix does
Dealers will replace the seat belt retractors at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The transmission shifter cable can separate and disconnect from the transmission, preventing the vehicle from shifting gears as intended and causing the gear shift lever position to not match the actual transmission gear.
What the fix does
Dealers will replace the transmission shift cable at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The back seat cushion on Freedman Go-ES foldaway seats may not stay locked in place when rotated from stowed to upright position, especially during a crash or sudden stop.
What the fix does
Freedman will repair the foldaway seats at no cost. Contact Freedman at 1-800-443-4540 or New England at 1-800-886-9247.
Summarized — see the official notice for exact wording, dates, and contacts.
