NHTSA (USA)High Risk
At a glance
This page covers 11 recalls and 98 owner complaints for the 2021 Ram Promaster.
Complaints filed against the 2021 Ram ProMaster cluster most heavily around the backup camera and lane departure systems. Owners frequently report the backup camera failing outright, displaying a black screen, an error message, or a flipped and inverted image, which is a notable concern in a large cargo van with no rear windows. Some reports describe the camera cutting out mid-use while reversing. Several owners mention dealership visits that didn't fully resolve the issue on the first attempt, with the image continuing to display incorrectly after initial repairs. Lane departure complaints make up the second-largest group, though the representative narratives lean heavily on notification-related filings rather than detailed symptom descriptions. Service brake complaints round out the top three reported systems. A smaller number of owners also mention early powertrain symptoms, specifically a throttle position sensor failure at low mileage that limited vehicle speed and triggered hard shifting.
98
Total Complaints
1
Crash-Related
3
Fire-Related
By System
The 2021 Ram ProMaster has 11 recalls, the most serious being an overheating radiator fan circuit that raises the risk of an engine fire. On the occupant safety side, certain vehicles are missing a side door beam that would otherwise absorb energy in a side-impact crash, leaving occupants with less protection. The electronic stability control system can become inoperative due to a loose ground connection, reducing the vehicle's ability to help prevent skidding or loss of control. The transmission's park pawl may not fully engage on some vehicles equipped with the 62TE transmission, which can allow the vehicle to roll away when parked.
Two separate recalls address child restraint protection: seat belt retractors in both the front and rear positions can fail to lock properly, preventing a child safety seat from staying secured in a crash. Vehicles equipped with Rollx-installed wheelchair restraints face a separate concern, as the anchoring hardware may not keep a wheelchair from shifting during transit.
On the visibility front, a wiring fault can knock out the left taillight and left turn signal, making the vehicle harder for other drivers to see and reducing lane-change signaling. The rearview camera can also display a distorted or missing image due to cracks in the camera's microprocessor, reducing the view behind the vehicle when backing up.
At a glance
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
Rollx will inspect and replace the retractors at no cost. Contact Rollx customer service at 1-800-956-6668.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The electrical circuit that controls the radiator fan can overheat, potentially causing the fan to malfunction or fail.
What the fix does
Dealers will replace the cooling fan module and fuse, and provide updated manual documentation and labeling for the power distribution center.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Cracks in the rearview camera's microprocessor may prevent the camera image from displaying properly on the screen.
What the fix does
Dealers will replace the rearview camera at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The passenger-side sliding door may be missing a support beam, which could weaken the door in a crash. The tire and loading information label may also show incorrect seating capacity.
What the fix does
A dealership will install the missing door beam and replace the tire and loading information label with the correct one.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The side door is missing a reinforcement beam that protects against side-impact crashes. The tire information label lists incorrect seating capacity.
What the fix does
Dealers will install the missing door beam and replace the tire information label with a corrected one.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A loose ground connection may disable the electronic stability control system, which helps prevent skidding and loss of vehicle control.
What the fix does
Dealers will tighten the ground nut assembly to restore proper electrical connection and stability control function.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wiring harness connecting the left taillight and left turn signal may have a loose connection, causing these lights to stop working.
What the fix does
Dealers will inspect the wiring harness and replace it if needed at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A wiring problem may prevent the left-rear tail lamp and/or turn signal from working.
What the fix does
FCA Canada will mail owners. The repair procedure is being developed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Debris inside the transmission may prevent the park pawl from fully engaging the park gear, which secures the vehicle when parked.
What the fix does
Dealers will update transmission software and inspect or replace the transmission or its components as needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The passenger seat belt's automatic locking mechanism may not work properly, preventing it from securing a child seat.
What the fix does
A dealer will inspect your passenger seat belt and replace it if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The seat belt automatic locking retractors may deactivate too early, preventing child restraint systems from securing properly.
What the fix does
Dealers will inspect and replace the seat belt retractors as needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
