NHTSA (USA)High Risk
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
This page covers 6 recalls and 36 owner complaints for the 2020 Ram Promaster.
Complaints about the 2020 Ram ProMaster split fairly evenly between the powertrain and the backup camera system. On the powertrain side, owners report unexpected transmission downshifts, check engine light illumination, and electrical issues centered on the fuse box and wiring harness, including cases where fuse box failures recurred after dealer repairs. The backup camera complaints describe the system displaying a "Camera System Unavailable" message that locks out the infotainment screen entirely, blocking radio, navigation, and phone functions alongside the camera feed. Owners note this failure is intermittent at first but tends to become more persistent over time. Visibility complaints are limited to a couple of reports, with owners noting the van's sightlines make reversing difficult when the camera is out.
36
Total Complaints
3
Crash-Related
1
With Injuries
By System
The 2020 Ram ProMaster has 6 recalls, the most serious being an overheating radiator fan electrical circuit that raises the risk of a vehicle fire.
On the safety equipment side, two recalls address side curtain airbags that may fail to inflate properly in a crash. One involves a diffuser that can detach from the inflator during deployment, and prior repair attempts did not fully resolve the issue across all affected vehicles. On vehicles equipped with Rollx QRT-Deluxe or QRT-Max wheelchair restraints, a separate recall covers anchoring hardware that may not hold a wheelchair securely, allowing it to shift during transit. The transmission also has a concern on vehicles with the 62TE automatic: debris inside the transmission can prevent the park pawl from fully engaging, which can allow the vehicle to roll away when left in park. There is also a rearview camera recall where cracks in the camera's microprocessor can cause the image to drop out or display incorrectly, reducing the driver's view when reversing.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Rollx will inspect and replace the retractors at no cost. Contact Rollx customer service at 1-800-956-6668.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The electrical circuit that controls the radiator fan can overheat, potentially causing the fan to malfunction or fail.
What the fix does
Dealers will replace the cooling fan module and fuse, and provide updated manual documentation and labeling for the power distribution center.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Cracks in the rearview camera's microprocessor may prevent the camera image from displaying properly on the screen.
What the fix does
Dealers will replace the rearview camera at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Debris inside the transmission may prevent the park pawl from fully engaging the park gear, which secures the vehicle when parked.
What the fix does
Dealers will update transmission software and inspect or replace the transmission or its components as needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A small number of vehicles have faulty side curtain airbag inflators that may prevent the airbags from inflating correctly during a crash.
What the fix does
FCA Canada will mail you instructions to take your vehicle to a dealer, where the side curtain airbags will be replaced.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The side curtain airbag diffuser may be improperly crimped to the inflator, causing it to detach when the airbag deploys.
What the fix does
Dealers will replace the side curtain airbag assemblies at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
