This page covers 6 recalls and 47 owner complaints for the 2023 Ram Promaster.
Engine and steering complaints dominate what owners report about the 2023 Ram ProMaster. On the engine side, owners describe unexpected deceleration events while driving, the van briefly brakes or loses power without driver input, which several owners note can catch them off guard in traffic. Steering draws nearly as many complaints, with owners reporting sudden loss of power steering assist at random intervals, as well as the steering pulling the vehicle toward lane markings or barriers without the driver initiating a lane change. Some of those steering complaints appear connected to lane-keeping or collision-avoidance behavior engaging unexpectedly rather than a purely mechanical failure. Electrical system complaints round out the picture at a lower volume, though the specific symptoms reported there are less consistent across complaints. The unintended deceleration and intermittent power steering loss are the two patterns that show up most repeatedly across different owners.
47
Total Complaints
3
Fire-Related
By System
The 2023 Ram ProMaster has 6 recalls, the most serious involving the radiator fan's electrical circuit, which can overheat and start a fire.
On the structural side, certain vehicles are missing a side door beam, which reduces protection for occupants in a side-impact crash. Those same vehicles also carry an incorrect tire placard with wrong seating capacity information. There are two separate rearview camera recalls: one tied to a radio software problem and another to a security gateway module error, both of which can prevent the backup image from appearing when reversing. Vehicles equipped with QRT-Deluxe or QRT-Max wheelchair restraints face a securement concern, where the restraint system may not hold the wheelchair in place during transit, putting the occupant at risk of injury if the chair shifts. Rounding out the list, the driver seatbelt warning light and chime may fail to activate, which can lead to an unbelted driver in a crash.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
Rollx will inspect and replace the retractors at no cost. Contact Rollx customer service at 1-800-956-6668.
We may earn a commission for purchases made through these links.
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The electrical circuit that controls the radiator fan can overheat, potentially causing the fan to malfunction or fail.
What the fix does
Dealers will replace the cooling fan module and fuse, and provide updated manual documentation and labeling for the power distribution center.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the security gateway module may prevent the rearview camera image from displaying on the screen.
What the fix does
Dealers will update the security gateway module software at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Radio software may prevent the rearview camera image from displaying on the screen, blocking your view of what's behind the vehicle.
What the fix does
Dealers will update the radio software at no cost, or the update will be delivered wirelessly over-the-air.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The side door is missing a reinforcement beam that protects against side-impact crashes. The tire information label lists incorrect seating capacity.
What the fix does
Dealers will install the missing door beam and replace the tire information label with a corrected one.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The driver seat belt warning light and chime may not activate when the seat belt is unbuckled, failing to alert the driver as designed.
What the fix does
Dealers will inspect and replace the driver seat belt buckle as needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
