This page covers 4 recalls and 60 owner complaints for the 2020 Audi A5.
The dominant complaint pattern for the 2020 Audi A5 centers on the MMI (multimedia interface) system, which owners report rebooting randomly and without warning while the vehicle is in motion or during parking maneuvers. The electrical system draws the highest complaint volume by a wide margin. Because the MMI controls the backup camera, parking sensors, and rear cross-traffic alert, owners frequently report that a mid-reboot blank screen leaves them without visual or proximity assistance while reversing. Some describe the system cycling through repeated reboots in quick succession, effectively disabling those features for an extended stretch. The backup and collision-avoidance functions tied to the MMI account for the second-largest complaint category, which tracks directly with the reboot issue rather than representing a separate failure. Owners consistently describe the reboots as unpredictable with no dashboard warning before the screen goes dark.
60
Total Complaints
1
Crash-Related
By System
The 2020 Audi A5 has 4 recalls, the most serious involving a rear axle lock nut that can break and misalign the rear axle, causing loss of vehicle control.
A related recall covers the same rear axle misalignment issue from a tire wear angle: the misalignment can cause premature or uneven tire wear that raises crash risk over time. On the safety equipment side, the front passenger seat sensor that determines whether the airbag should deploy may fail to classify the occupant correctly, leaving the passenger airbag disabled in a crash. There is also a wiring concern specific to Sportback models: the wiring harness for the rear lights may lack protective covering near the spare wheel well, and in a rear collision the exposed wires can be damaged, disabling the hazard lights and preventing the rear doors from being opened from outside.
At a glance
What can fail
The rear axle alignment was not inspected after previous recall repairs were completed, which could result in improper wheel positioning and uneven tire wear.
What the fix does
Dealers will inspect rear axle alignment, adjust if needed, and replace any prematurely or unevenly worn tires at no cost.
We may earn a commission for purchases made through these links.
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A cable connecting the seat heater to the passenger air bag detection system may develop a contact fault, causing the system to incorrectly disable the passenger air bag.
What the fix does
Dealers will replace the connecting cable and either the heating mat or entire seat cover at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The lock nut securing the trailing arm on the rear axle can break due to stress corrosion, potentially affecting rear suspension stability.
What the fix does
Dealers will replace the lock nuts and associated bolts if needed at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wiring harness for the rear lights may lack protective covering in the spare wheel well, risking damage from abrasion.
What the fix does
Dealers will apply protective covering to the wiring harness at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
