This page covers 5 recalls, 54 owner complaints and NHTSA crash-test ratings for the 2017 Chevrolet Silverado 2500.
4/5 Overall
NHTSA 5-Star Safety Rating
Electrical system and engine complaints dominate what owners of the 2017 Silverado 2500 report. The most consistently described issue involves the fuel pump control module failing, causing the engine to shut off unexpectedly or the truck to crank without starting, multiple owners report this happening more than once on the same vehicle, and several note the part has been difficult or impossible to source. Powertrain complaints largely track with this pattern, often describing lost power while driving. Electrical complaints span a broader range, but steering-related failures come up more than once: owners describe the power steering cutting out and the wheel going stiff, as well as a separate pattern of excessive slack or looseness in the steering. A handful of reports mention airbag deployment with no collision involved, specifically the side curtain airbags activating while the steering wheel and dash airbags did not.
54
Total Complaints
2
Crash-Related
5
Fire-Related
1
With Injuries
By System
The 2017 Chevrolet Silverado 2500 has 5 recalls, the most serious being a fire risk tied to the optional engine-block heater, where an electrical short in the heater cable or its terminals can ignite a fire under the hood.
On vehicles equipped with the optional dual fuel tank, the rear tank can collapse and cut off fuel transfer to the front tank, causing the engine to stall while driving. Two recalls address occupant restraint: the front seatbelt pretensioners and airbags may fail to deploy in a crash, and separately, the front seatbelt retractors were built with the wrong torsion bar and may not restrain occupants properly in a collision.
At a glance
What can fail
The rear fuel tank may collapse, blocking the fuel pump from moving fuel to the front tank and causing the engine to stall.
What the fix does
Dealers will inspect and replace the fuel tank and fuel pump module as needed, and install a vent hose on the rear tank.
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Ratings from NHTSA's New Car Assessment Program (NCAP). Based on 6 tested variants; worst-case ratings shown.
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
An electrical short circuit can develop in the engine-block heater cable or its connection terminals, potentially causing overheating or electrical failure.
What the fix does
Dealers will replace the engine-block heater and heater cord at no cost. Previously disabled heaters and those in prior recall 19V-328 will also receive replacement cords, rerouted as needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The engine block heater cord or its terminals may short circuit and fail, affecting certain diesel-equipped Silverado and Sierra trucks.
What the fix does
Dealers will replace the engine block heater free of charge. On some models, they will also install a rerouted heater cord.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The front seat belt retractors have an incorrect torsion bar that may prevent the seat belts from working properly in a crash.
What the fix does
Dealers will replace both front seat belt retractor assemblies at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Under certain driving conditions, the air bag control module's software may run a self-test that disables the front air bags and seat belt pretensioners, preventing them from deploying in a crash.
What the fix does
Dealers will update the air bag control module software. If your air bags have previously deployed, the module will be replaced. Repairs are free of charge.
Summarized — see the official notice for exact wording, dates, and contacts.
