NHTSA (USA)Medium Risk
At a glance
What can fail
The rearview camera image may not display due to contamination or incorrect programming in the central vision processing module, affecting rear visibility.
This page covers 8 recalls, 280 owner complaints, NHTSA crash-test ratings and EPA fuel economy for the 2019 Chrysler Pacifica.
22–30 mpg combined
7.8–10.7 L/100km
Minivan - 2WD
Fuel economy data from fueleconomy.gov (EPA / U.S. Dept. of Energy). Annual cost based on 15,000 mi/yr at 55% city driving and current fuel prices. MPG is U.S. gallons; L/100km converted. Ranges reflect the 3 tested variants for this model year.
5/5 Overall
NHTSA 5-Star Safety Rating
Complaints about the 2019 Chrysler Pacifica cluster most heavily around the engine, powertrain, and electrical system. On the engine and powertrain side, owners report stalling, rough running, and hesitation, with some describing repeated issues that persist after dealer visits. The electrical system draws a notable share of complaints as well, with owners describing battery drain, warning lights, and various module-related faults. Separate from those top categories, a recurring thread involves steering behavior, owners describe the steering feeling stiff or binding at low speeds, and some report the wheel locking up or jerking during turns, including while navigating on-ramps or backing out of driveways. A smaller cluster of brake complaints describes a hissing sound under braking and instances where the van continues to roll despite pressure on the pedal.
280
Total Complaints
11
Crash-Related
3
Fire-Related
3
With Injuries
By System
The 2019 Chrysler Pacifica has 8 recalls, the most serious affecting plug-in hybrid models: a high-voltage battery can short circuit and start a fire even while the vehicle is parked and off, and a separate wiring connector can short and cut engine power without warning.
A third powertrain concern affects non-hybrid models equipped with engine stop/start systems, where a loose battery ground connection can cause the power steering to drop out or the engine to stall. There is also a front underhood wiring issue that can cause the vehicle to stall in traffic. Vehicles equipped with Rollx wheelchair conversion hardware have a separate concern: the QRT wheelchair restraint may not secure the chair properly, allowing it to shift during travel and raise the risk of injury to the occupant.
On the visibility side, three recalls cover rearview camera behavior. The camera image may fail to appear when backing up, or it may linger on the screen after the driver shifts out of reverse, in either case distracting the driver or reducing the view behind the vehicle. One of these camera issues affects vehicles with the 360-degree surround view system and seat back screens.
At a glance
What can fail
The rearview camera image may not display due to contamination or incorrect programming in the central vision processing module, affecting rear visibility.
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Driver Assistance
Ratings from NHTSA's New Car Assessment Program (NCAP).
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What the fix does
Dealers will update the central vision processing module software or replace the module as needed, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
Rollx will inspect and replace the retractors at no cost. Contact Rollx customer service at 1-800-956-6668.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A problem inside the high-voltage battery assembly on certain plug-in hybrid models could cause a short circuit.
What the fix does
The dealer will update the battery pack control module software and inspect the battery assembly, replacing it if necessary.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A wiring connector inside the transmission may short circuit, causing the engine to shut down unexpectedly while driving.
What the fix does
Dealers will update the Power Inverter Module software and, if needed, update the instrument panel cluster and engine control module software.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the 8.4" or 12" radio display can cause the rearview camera image to stay on screen after shifting out of reverse, blocking your view.
What the fix does
Dealers will update the radio display software for free. You can also download the update yourself via Over-The-Air update starting May 1, 2020.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software glitch causes the rearview camera image to stay on the radio display even after shifting out of reverse, blocking the view that should appear.
What the fix does
Dealers will update the radio software at no cost to restore normal display switching.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A loose battery ground connection can cause intermittent loss of power steering assist and engine stalling.
What the fix does
Dealers will inspect battery ground surfaces, clean contacts as needed, and properly reassemble the ground connection.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A voltage regulator chip in the powertrain control module may fail, causing the engine to stall or not start.
What the fix does
Dealers will replace the powertrain control module at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
