NHTSA (USA)CriticalPark Outside
At a glance
What can fail
The battery pack may overheat and catch fire, even when the vehicle is parked and turned off.
What the fix does
This page covers 8 recalls, 340 owner complaints, NHTSA crash-test ratings and EPA fuel economy for the 2021 Chrysler Pacifica.
20–30 mpg combined
7.8–11.8 L/100km
Minivan - 2WD
Fuel economy data from fueleconomy.gov (EPA / U.S. Dept. of Energy). Annual cost based on 15,000 mi/yr at 55% city driving and current fuel prices. MPG is U.S. gallons; L/100km converted. Ranges reflect the 3 tested variants for this model year.
5/5 Overall
NHTSA 5-Star Safety Rating
Complaints filed against the 2021 Chrysler Pacifica cluster heavily around the powertrain, engine, and electrical system. On the powertrain side, owners of the plug-in hybrid version frequently report the electric coolant heater failing, which knocks out cabin heat and defrost capability, sometimes repeatedly on the same vehicle within a few years. Transmission problems also come up across multiple reports. Engine complaints describe sudden loss of power or torque while driving, often accompanied by stiff steering and a cascade of warning lights on the instrument cluster. The electrical system draws its own set of complaints, with owners reporting various fault conditions and system errors. A recurring concern involves the second-row Stow 'n Go captain's chair seats: multiple owners report that after unfolding a seat from the floor, the integrated headrest won't lock upright and flops forward during normal use.
340
Total Complaints
11
Crash-Related
1
Fire-Related
8
With Injuries
By System
The 2021 Chrysler Pacifica has 8 recalls, the most serious affecting plug-in hybrid models: a transmission wiring connector can short and cut engine power without warning, and a separate battery pack defect can cause a fire even while the vehicle is parked and switched off.
Several recalls involve occupant and passenger safety. A loose connector for the side curtain airbags can prevent them from deploying in a crash. The second-row seat mounting latch can stick open and leave the seat unsecured to the floor, raising injury risk in a crash. Two separate wheelchair restraint recalls cover vehicles with aftermarket mobility equipment: in one, the wheelchair tie-down anchors may not hold, and in the other, the retractors may not lock, both allowing a wheelchair to shift during transit.
On the visibility side, two related software and hardware issues can prevent the rearview camera image from appearing when backing up, reducing the driver's view behind the vehicle.
At a glance
What can fail
The battery pack may overheat and catch fire, even when the vehicle is parked and turned off.
What the fix does
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Ratings from NHTSA's New Car Assessment Program (NCAP). Based on 2 tested variants; worst-case ratings shown.
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Dealers will update the battery pack control module software and inspect or replace the battery pack assembly as needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The rearview camera image may not display due to contamination or incorrect programming in the central vision processing module, affecting rear visibility.
What the fix does
Dealers will update the central vision processing module software or replace the module as needed, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
Rollx will inspect and replace the retractors at no cost. Contact Rollx customer service at 1-800-956-6668.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, which prevents the wheelchair from being properly secured in the vehicle.
What the fix does
Dealers will inspect and replace the retractors at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The electrical connector for the side curtain air bags may not be properly secured, which could prevent the air bags from deploying in a side-impact crash.
What the fix does
Dealers will secure the connector at no charge to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Radio software may prevent the rearview camera image from displaying on the screen, blocking your view of what's behind the vehicle.
What the fix does
Dealers will update the radio software at no cost, or the update will be delivered wirelessly over-the-air.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A wiring connector inside the transmission may short circuit, causing the engine to shut down unexpectedly while driving.
What the fix does
Dealers will update the Power Inverter Module software and, if needed, update the instrument panel cluster and engine control module software.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The second-row seat's latch mechanism may bind and stick, preventing the seat from locking securely to the floor.
What the fix does
Dealers will inspect the second-row seat cushion frame and replace it if needed, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.