NHTSA (USA)Medium Risk
At a glance
What can fail
The rearview camera image may not display due to contamination or incorrect programming in the central vision processing module, affecting rear visibility.
This page covers 15 recalls, 120 owner complaints, NHTSA crash-test ratings and EPA fuel economy for the 2023 Chrysler Pacifica.
20–30 mpg combined
7.8–11.8 L/100km
Minivan - 2WD
Fuel economy data from fueleconomy.gov (EPA / U.S. Dept. of Energy). Annual cost based on 15,000 mi/yr at 55% city driving and current fuel prices. MPG is U.S. gallons; L/100km converted. Ranges reflect the 3 tested variants for this model year.
5/5 Overall
NHTSA 5-Star Safety Rating
For the 2023 Chrysler Pacifica, the dominant complaint theme centers on unexpected vehicle shutdowns, with owners across multiple reports describing a dashboard warning, worded something like "stop safely, vehicle will shut off soon", followed within seconds by a complete loss of power, including power steering. This happens in both electric and gasoline modes and at highway speeds, not just at low speed. Airbags are the top complaint category by volume, though the powertrain shutdown pattern is the most consistently described symptom across narratives. Owners also report backup camera failures, with the camera going black, displaying a "system not available" message, or freezing mid-display when the vehicle is put in reverse. Several owners note that because the check-engine light doesn't persist long enough for a dealer to capture a fault code, the vehicle gets returned without a confirmed repair.
120
Total Complaints
2
Crash-Related
By System
The 2023 Chrysler Pacifica has 15 recalls, with the most serious fire risks affecting plug-in hybrid models: a leaking fuel line in the engine compartment and a misinstalled 12-volt battery component that can catch fire while parked or driving.
The remaining plug-in hybrid concern involves an internal transmission wiring connector that can short circuit and cut engine power without warning, raising the risk of a crash. Several recalls affect airbag systems across all trims: the driver's front airbag may not inflate in a crash due to a faulty steering column control module, a loose connector can prevent the side curtain airbags from deploying, and separately, curtain airbags on certain vehicles have improperly sealed seams that allow pressure to escape, reducing their ability to prevent ejection in a crash. There are also three recalls covering wheelchair restraint systems on converted mobility vehicles, where retractors may fail to lock and leave a wheelchair unsecured during transit. On the visibility side, a software or hardware issue in the rearview camera system can prevent the backup image from appearing on screen, leaving the driver without a rear view when reversing.
At a glance
What can fail
The rearview camera image may not display due to contamination or incorrect programming in the central vision processing module, affecting rear visibility.
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Driver Assistance
Ratings from NHTSA's New Car Assessment Program (NCAP).
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What the fix does
Dealers will update the central vision processing module software or replace the module as needed, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair retractors may fail to lock, which prevents the wheelchair from being secured properly in the vehicle.
What the fix does
Braun and Q'Straint will inspect and replace the retractors at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The right and left side curtain air bags may not hold pressure properly due to poorly sealed seams, reducing their ability to protect occupants during a crash.
What the fix does
Dealers will replace the side curtain air bags at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, which prevents the wheelchair from being properly secured in the vehicle.
What the fix does
Dealers will inspect and replace the retractors at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
Rollx will inspect and replace the retractors at no cost. Contact Rollx customer service at 1-800-956-6668.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The rearview camera may fail to display an image due to a manufacturing error, preventing you from seeing behind your vehicle.
What the fix does
Dealers will inspect and replace the rearview camera at no cost if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The right and left side curtain air bags may not hold pressure properly due to improperly sealed seams, which affects their ability to protect occupants during a crash.
What the fix does
Dealers will replace the side curtain air bags at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The electrical connector for the side curtain air bags may not be properly secured, which could prevent the air bags from deploying in a side-impact crash.
What the fix does
Dealers will secure the connector at no charge to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Radio software may prevent the rearview camera image from displaying on the screen, blocking your view of what's behind the vehicle.
What the fix does
Dealers will update the radio software at no cost, or the update will be delivered wirelessly over-the-air.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The steering column control module may not be welded correctly, which can prevent the driver's airbag from deploying during a crash.
What the fix does
Dealers will inspect and replace the steering column control module at no charge if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The steering column control module may have been made incorrectly, which could prevent the driver-front airbag from inflating during a crash. The airbag warning light will turn on if this occurs.
What the fix does
FCA Canada will mail you instructions to have a dealer inspect and replace the steering column control module if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The 12-volt battery isolator post may be installed incorrectly, causing an electrical short that can result in a fire while the vehicle is parked or driven.
What the fix does
Dealers will reposition the isolator post to fit the anti-rotation stud correctly, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A fuel line in the engine compartment may have been manufactured incorrectly, potentially allowing fuel to leak into the engine compartment.
What the fix does
A dealership will inspect the fuel line and replace it if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The fuel line may become deformed, which can cause fuel to leak.
What the fix does
Dealers will inspect the fuel line and replace it if needed, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A wiring connector inside the transmission may short circuit, causing the engine to shut down unexpectedly while driving.
What the fix does
Dealers will update the Power Inverter Module software and, if needed, update the instrument panel cluster and engine control module software.
Summarized — see the official notice for exact wording, dates, and contacts.
