NHTSA (USA)High Risk
At a glance
What can fail
The wheelchair retractors may fail to lock, which prevents the wheelchair from being secured properly in the vehicle.
This page covers 11 recalls, 31 owner complaints, NHTSA crash-test ratings and EPA fuel economy for the 2024 Chrysler Pacifica.
20–30 mpg combined
7.8–11.8 L/100km
Minivan - 2WD
Fuel economy data from fueleconomy.gov (EPA / U.S. Dept. of Energy). Annual cost based on 15,000 mi/yr at 55% city driving and current fuel prices. MPG is U.S. gallons; L/100km converted. Ranges reflect the 3 tested variants for this model year.
5/5 Overall
NHTSA 5-Star Safety Rating
For the 2024 Chrysler Pacifica, the heaviest complaint volume centers on the powertrain and airbag systems. On the powertrain side, owners report unexpected stalls and loss of power while driving, sometimes accompanied by a check engine light or dashboard warning. Several PHEV owners describe the vehicle cutting power or shutting off mid-drive, and at least one owner had a transmission replaced under warranty at low mileage. Airbag system complaints are the second most reported, though owners tend to describe warning indicators and system faults rather than detailing specific deployment issues. A smaller cluster of owners reports problems with forward collision avoidance, generally describing unwanted activation or system warnings. A single report describes brake pedal travel going to the floor with no braking response, and another mentions rear sliding door faults causing parasitic battery drain, but these appear in isolated reports rather than as recurring patterns.
31
Total Complaints
2
Crash-Related
1
With Injuries
By System
The 2024 Chrysler Pacifica has 11 recalls, the most serious being curtain airbags that may not hold pressure in a crash, raising the risk of occupant ejection, and a windshield that may not be properly bonded and can detach in a collision.
Several recalls affect wheelchair-accessible conversions. Vehicles converted by BraunAbility or equipped with QRT-Deluxe and QRT-Max restraints by Vantage Mobility or Rollx Vans may have wheelchair tie-down retractors that fail to lock, leaving the wheelchair unsecured and able to move during transit or in a crash. On Braun-converted vehicles, a missing seat limiter can allow a seat to slide too far forward, placing an occupant too close to the airbag during a crash. There is also a driver airbag concern: a faulty clockspring in the steering column can prevent the driver's frontal airbag from deploying in a crash. On the electronics side, traction control stops working when cruise control is active, reducing stability on slippery roads. Some vehicles were also built with an incorrect radio that prevents the rearview camera image from displaying while backing up.
At a glance
What can fail
The wheelchair retractors may fail to lock, which prevents the wheelchair from being secured properly in the vehicle.
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Driver Assistance
Ratings from NHTSA's New Car Assessment Program (NCAP).
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What the fix does
Braun and Q'Straint will inspect and replace the retractors at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The right and left side curtain air bags may not hold pressure properly due to poorly sealed seams, reducing their ability to protect occupants during a crash.
What the fix does
Dealers will replace the side curtain air bags at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, which prevents the wheelchair from being properly secured in the vehicle.
What the fix does
Dealers will inspect and replace the retractors at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
Rollx will inspect and replace the retractors at no cost. Contact Rollx customer service at 1-800-956-6668.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Wheelchair tie-down retractors may not lock automatically due to manufacturing defects, allowing the wheelchair to move unsecured during a crash.
What the fix does
BraunAbility will inspect and replace defective retractors at an authorized service center.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The radio installed in these vehicles is incorrect and prevents the rearview camera image from displaying on the screen.
What the fix does
Dealers replaced the radio with the correct part at no charge to owners.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The right and left side curtain air bags may not hold pressure properly due to improperly sealed seams, which affects their ability to protect occupants during a crash.
What the fix does
Dealers will replace the side curtain air bags at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The seat limiter may not be installed on the front passenger seat, allowing it to slide too far forward and potentially fail to protect occupants during a crash.
What the fix does
Dealers will inspect the seat and install a seat limiter if needed, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The traction control system stops working when cruise control is turned on, reducing grip during acceleration or slippery conditions.
What the fix does
Dealers will reprogram the traction control system software at no cost to restore normal operation.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The windshield may not be properly bonded to the vehicle frame, which could cause it to detach during a crash.
What the fix does
Dealers will replace the windshield at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The steering column control module may not be welded correctly, which can prevent the driver's airbag from deploying during a crash.
What the fix does
Dealers will inspect and replace the steering column control module at no charge if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
