This page covers 7 recalls, 156 owner complaints, NHTSA crash-test ratings and EPA fuel economy for the 2020 Chrysler Pacifica.
20–30 mpg combined
7.8–11.8 L/100km
Minivan - 2WD
Fuel economy data from fueleconomy.gov (EPA / U.S. Dept. of Energy). Annual cost based on 15,000 mi/yr at 55% city driving and current fuel prices. MPG is U.S. gallons; L/100km converted. Ranges reflect the 3 tested variants for this model year.
5/5 Overall
NHTSA 5-Star Safety Rating
Complaints for the 2020 Chrysler Pacifica spread fairly evenly across three systems: the powertrain, electrical system, and engine each draw roughly the same volume of reports. On the powertrain and engine side, owners describe unexpected stalling and the vehicle displaying warnings to pull over immediately before the engine shuts off, sometimes while driving at highway speeds. The electrical system generates a wide range of reports, with the backup camera being a notable theme: owners describe it freezing on a stale image, displaying incorrect video, or cutting out intermittently, which can make it unreliable when reversing. A smaller but distinct group of complaints involves the airbag system, where owners report that driver-side airbags did not deploy in frontal collisions. The stalling and camera freeze patterns appear across multiple reports; the airbag deployment complaints, while serious in nature, come from a smaller share of the overall complaint set.
156
Total Complaints
7
Crash-Related
3
Fire-Related
6
With Injuries
By System
The 2020 Chrysler Pacifica has 7 recalls, the most serious affecting plug-in hybrid models: the high-voltage battery can overheat and catch fire even when the vehicle is parked and switched off.
Two additional hybrid-only issues round out the fire and power concerns: a separate recall covers a battery pack that can also ignite while parked, and a wiring connector inside the transmission can short and shut the engine down without warning, cutting drive power while in motion. On the safety equipment side, a loose connector for the side curtain airbags can prevent them from deploying in a crash, reducing side impact protection. Certain vehicles equipped with aftermarket QRT-Deluxe or QRT-Max wheelchair restraints have a separate concern: the securement hardware can fail to hold a wheelchair in place during transit. Two rearview camera recalls affect visibility when backing up: on vehicles with 8.4-inch or 12-inch displays, a lingering image can remain on screen after shifting out of reverse, and on certain other vehicles the camera image may fail to appear at all.
At a glance
What can fail
The high-voltage battery in certain plug-in hybrid models can fail and overheat.
What the fix does
Dealers will inspect and replace the high-voltage battery if needed, then install diagnostic software to monitor it.
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Driver Assistance
Ratings from NHTSA's New Car Assessment Program (NCAP). Based on 2 tested variants; worst-case ratings shown.
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The battery pack may overheat and catch fire, even when the vehicle is parked and turned off.
What the fix does
Dealers will update the battery pack control module software and inspect or replace the battery pack assembly as needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The rearview camera image may not display due to contamination or incorrect programming in the central vision processing module, affecting rear visibility.
What the fix does
Dealers will update the central vision processing module software or replace the module as needed, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The wheelchair restraint retractors may fail to lock, leaving wheelchairs unsecured in the vehicle.
What the fix does
Rollx will inspect and replace the retractors at no cost. Contact Rollx customer service at 1-800-956-6668.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The electrical connector for the side curtain air bags may not be properly secured, which could prevent the air bags from deploying in a side-impact crash.
What the fix does
Dealers will secure the connector at no charge to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A wiring connector inside the transmission may short circuit, causing the engine to shut down unexpectedly while driving.
What the fix does
Dealers will update the Power Inverter Module software and, if needed, update the instrument panel cluster and engine control module software.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the 8.4" or 12" radio display can cause the rearview camera image to stay on screen after shifting out of reverse, blocking your view.
What the fix does
Dealers will update the radio display software for free. You can also download the update yourself via Over-The-Air update starting May 1, 2020.
Summarized — see the official notice for exact wording, dates, and contacts.
