NHTSA (USA)High Risk
At a glance
This page covers 23 recalls, 357 owner complaints and EPA fuel economy for the 2023 Jeep Grand Cherokee.
17–22 mpg combined
10.7–13.8 L/100km
Standard Sport Utility Vehicle 4WD
Fuel economy data from fueleconomy.gov (EPA / U.S. Dept. of Energy). Annual cost based on 15,000 mi/yr at 55% city driving and current fuel prices. MPG is U.S. gallons; L/100km converted. Ranges reflect the 2 tested variants for this model year.
The 2023 Jeep Grand Cherokee draws the most owner complaints around its electrical system, with the hybrid powertrain being a recurring focus. Owners of the plug-in hybrid version frequently report that the high-voltage battery locks out of electric operation during cold weather, sometimes spanning several months of the year, with dealer visits and suggested workarounds failing to resolve the issue. A related pattern involves excessive high-voltage battery drain while the vehicle sits parked, with owners reporting losses of 8–12% charge over roughly 12 hours regardless of ambient temperature. Some owners also describe the vehicle losing drive power while moving, accompanied by a service hybrid system warning. Suspension complaints make up the third-largest category, with owners describing unexpected vehicle lowering or pulling while driving, though this pattern is less volumetrically dominant than the hybrid electrical issues.
357
Total Complaints
13
Crash-Related
3
Fire-Related
9
With Injuries
By System
The 2023 Jeep Grand Cherokee has 23 recalls, the most serious involving chassis and drivetrain failures: rear coil springs can detach while driving, a steering column shaft can disconnect and cause total loss of steering, and an upper control arm ball joint can separate and cause a wheel to collapse outward.
Several recalls affect plug-in hybrid (4xe) models specifically. The high-voltage battery can fail internally and cause a fire while parked or driving. A separate engine defect on PHEV models can cause sudden power loss and raise the risk of fire. A software error in the hybrid control processor can also cut drive power without warning.
On the occupant safety side, front seat side airbags may not deploy in a crash due to a loose connector, and a software error in the restraint controller can delay side airbag deployment. The driver's airbag clockspring can also fail, preventing deployment. Second-row seatbelt buckle bolts may be loose, and second-row head restraints may not lock upright, both reducing crash protection.
Visibility issues are grouped around two problems: the blower motor can fail and leave the windshield defroster inoperative, and rearview cameras can fail to display an image when reversing due to loose cables, screen connections, or a software fault. High beams can also become unresponsive when the headlight switch is set to auto. One recall covers a missing airbag warning label on the dashboard.
At a glance
We may earn a commission for purchases made through these links.
Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
What can fail
A software error in the air bag control module may prevent the side air bags from deploying quickly enough during a side-impact crash.
What the fix does
Dealers will update the air bag control module software at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The rear coil springs may be incorrectly installed and detach from the vehicle during driving.
What the fix does
Dealers will inspect and repair the rear coil spring assembly at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The engine may not have been manufactured properly, causing abnormal noises and a warning light. Continued driving could lead to engine failure.
What the fix does
A dealership will update the powertrain control module software to monitor the engine and warn of problems. If a warning appears, the engine will be replaced.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The high voltage battery may fail internally, potentially causing a vehicle fire whether the vehicle is parked or being driven.
What the fix does
Dealers will update the high voltage battery software and replace the battery if needed, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the hybrid control processor may cause loss of drive power while driving.
What the fix does
Dealers will update the hybrid control processor software at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The second-row seat head restraints may not stay locked in the upright position, which could fail to protect occupants in a crash.
What the fix does
Dealers will inspect and replace both second-row seat head restraints as needed at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The second-row head restraints may not lock properly in the upright position due to a manufacturing issue.
What the fix does
A dealership will inspect the second-row head restraints and replace them if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The blower motor may fail, making the defrosting and defogging system stop working and leaving the windshield unable to clear fog or frost.
What the fix does
Dealers will inspect the blower motor and replace it if needed at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The blower motor connector may be damaged, causing it to fail and prevent the windshield defrost system from working properly.
What the fix does
A dealer will inspect the blower motor assembly and replace it if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The connector for the front seat side air bags may not be properly secured, which could prevent the air bags from deploying in a side impact crash.
What the fix does
Dealers secure the connector to ensure the side air bags will deploy properly if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The bolt securing the second-row seat belt buckle may not be tightened properly, which can prevent the seat belt from working as designed.
What the fix does
A dealer will inspect and tighten the second-row seat belt buckle bolt as needed, at no charge.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
Radio software may prevent the rearview camera image from displaying on the screen, blocking your view of what's behind the vehicle.
What the fix does
Dealers will update the radio software at no cost, or the update will be delivered wirelessly over-the-air.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The rearview camera display connections may not be properly fastened, preventing the camera image from showing on the screen.
What the fix does
Dealers will secure the display screen module connections to restore rearview camera visibility.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A coaxial cable connecting the rearview camera may not be properly secured, preventing the camera image from displaying on the screen.
What the fix does
Dealers will secure the coaxial cable connection to restore rearview camera display function.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The steering column control module may not be welded correctly, which can prevent the driver's airbag from deploying during a crash.
What the fix does
Dealers will inspect and replace the steering column control module at no charge if needed.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The high beam headlamps may not turn on when the light switch is set to the AUTO position on certain Grand Cherokee and Grand Cherokee L models.
What the fix does
A dealership will update your vehicle's software to restore high beam functionality.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The upper control arm ball joint may separate from the steering knuckle, causing the wheel to move outward and loss of vehicle control.
What the fix does
Dealers will replace the upper control arm pinch bolts at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
When the headlight switch is in AUTO mode, the high beam function may respond too slowly, preventing quick activation when needed.
What the fix does
Dealers will reprogram the high beam settings at no cost to restore proper response time.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the hybrid control processor may prevent the windshield defrosting and defogging system from working.
What the fix does
Dealers will update the hybrid control processor software at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software issue in the Central Vision Park Assist module may prevent the rearview camera image from displaying when you shift into reverse.
What the fix does
Your dealer will update the Central Vision Park Assist module software at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The rear coil springs may have been installed incorrectly and could detach from the vehicle while driving.
What the fix does
Dealers will inspect the rear coil spring assemblies and repair them if needed, at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The steering column intermediate shaft may be incorrectly assembled and disconnect from the u-joint, causing loss of steering control.
What the fix does
Dealers will inspect the intermediate shaft and replace it and related parts if needed, at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The air bag warning label on the dashboard is missing. This label is required for crash protection compliance.
What the fix does
FCA will mail the warning label to owners at no cost. Dealers will install it on unsold vehicles for free.
Summarized — see the official notice for exact wording, dates, and contacts.
