This page covers 5 recalls and 38 owner complaints for the 2024 Lexus NX.
Electrical system complaints make up the largest share of what 2024 Lexus NX owners report. The most common descriptions involve the instrument cluster going blank while driving, false alerts from the rear seat occupant sensor that prevent the vehicle from locking, and doors unlocking on their own accompanied by dashboard warnings. A handful of owners also report issues tied to forward collision avoidance, with one recurring pattern being unexpected vehicle behavior during low-speed parking maneuvers, specifically, the vehicle surging or accelerating forward while the brake is applied. Structure complaints, present in a smaller cluster, center on windshield fragility, where owners describe minor road debris causing the glass to shatter and spray fragments into the cabin rather than producing a typical chip or crack.
38
Total Complaints
5
Crash-Related
2
Fire-Related
3
With Injuries
By System
The 2024 Lexus NX has 5 recalls, the most serious involving the driver's airbag, which can fail to deploy in a crash due to a faulty clockspring connection in the steering column.
A prior repair attempt for the clockspring issue did not fully resolve the problem for some vehicles, so this defect is covered by two separate campaigns. On the visibility side, two recalls cover the rearview camera: on vehicles equipped with the Panoramic View Monitor system, the camera image can freeze or go blank when reversing, and a separate software issue can prevent the rearview image from appearing at all when the vehicle is shifted into reverse. Both conditions leave the driver without a view of what is directly behind the vehicle. The fifth recall involves the front head restraints, which can be pulled out of the seat without pressing the release button; a head restraint that comes off unexpectedly and is not put back in place reduces protection in a rear-end collision.
At a glance
What can fail
The rearview camera may fail to display its image when the vehicle shifts into reverse, blocking the driver's view of the area behind the vehicle.
What the fix does
The rearview camera software will be updated or the camera will be replaced, whichever is needed, at no cost to you.
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Complaints are owner-reported and reflect individual experiences, not confirmed defects. They are distinct from recalls. Data sourced from the national vehicle safety complaint database. See trending complaints →
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A software error in the Panoramic View Monitor system may cause the rearview camera to freeze or go blank when backing up, blocking your rear visibility.
What the fix does
Dealers will update the parking assist software at no cost to restore proper rearview camera function.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A weld inside the steering column's spiral cable assembly may be incomplete, causing an electrical connection to separate and disable the driver's air bag.
What the fix does
Dealers will inspect and replace the spiral cable assembly at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
The head restraints on the driver and front passenger seats can come off without pressing the lock release button, which doesn't meet safety standards.
What the fix does
Dealers will replace the driver and front passenger seat head restraint assemblies at no cost to you.
Summarized — see the official notice for exact wording, dates, and contacts.
At a glance
What can fail
A weak weld inside the steering column's spiral cable assembly may fail, causing the electrical connection to break and disable the driver's air bag.
What the fix does
Dealers will inspect the spiral cable assembly and replace it if needed at no cost.
Summarized — see the official notice for exact wording, dates, and contacts.
